Job Description

About this opportunity

The Domain Support Specialist - L1FM is typically assigned to work with service quality assurance activities in an operations organization. The main purpose is to take full responsibility for first level system fault restoration. The position is also responsible for configuration changes within the scope of work as delegated by work area, day-to-day operational performance Ensuring KPI or SLA fulfillment related to Network & 1st Level fix of the events taking place on the network. To prioritize faults to meet SLA/WLANW faults rectification. Backup and Health checkup with agreed frequency. Participates in internal technical discussions in view to improve overall network performance and make recommendations wherever possible. Able to perform with the other organizational entities like BO RAN, SRF, PM, FO, field operations etc and timely actions and solutions to Trouble Tickets when vital. KPI Reporting for network. SLA reporting for Ticket(resolution). Regular follow up on the events with relevant departments working on it as per the MSTOP process publishing KPI reports to the MSIP & internal management along with other related teams To be able to efficiently use Library like Alex, NED, HDEX etc. Tools -ITSM, MYCOM, MATE & Enable.

What you will do

To plan & perform all the shift operational activities and support and implement E2E processes. Authorized to report security breach incidences. Suggest for corrective and preventive actions of security threats. Implement system configuration changes as per given access rights. Authorized for raising TT to next level of support in consultation. Learning of assigned trouble tickets & first level service problem restoration in 24*7 shifts. To build WO to FM team when vital. Raise TT towards Second level in consultation. Perform FIRST level preventive maintenance of nodes. Support Involved in upgrade/updates of live nodes if required. Site level fault address in all vendor in all technology and ability to perform under time constrains depending upon the business requirements. Performance & Characteristics of RAN Network Nodes, QIA alarm, sleepy cell, TR Fail, sync related alarm trouble shooting and rectification. Support on cell and site restoration, RP fault, CP fault, Power cycle, group switch fault in Linux BSC/OMU/BCSU/ET/ETPE/ETPA trouble shooting.

You will bring

• At least 1 - validated ability in Telecom. Significant part of this experience must be in to Telecom Network. Technical and/or functional skills: GSM, 4G/LTE and 5G Knowledge, Ericsson GSM / AXE, NOKIA, ZTE & Huawei Systems or products. Language skills: Proficiency in written & spoken English & Hindi values and behaviors: Ericsson Core Values -honesty, integrity, positive demeanour, ability to handle pressure & work in a tough environment. Telecommunications knowledge e.g. telephony switching principles, traffic concepts, telecommunication networks, signaling and product functional demands. General understanding of AXE Traffic cases and Mobile Traffic cases for complimentary products, good grasp of Unix operating system is important. Hands on AXE 810, APZ 212 40, APZ 212 50, APZ 212 60, APZ 214 01/03, APG 40C/2, APG 40 C/4, APG 43! Understanding of DX200, IPA. Broad knowledge of MML and Linux operating systems is important. GSM, WCDMA with LTE call flows. 4G & 5G RAN Architecture Cloud Basic knowledge!

Why join Ericsson ?

At Ericsson, you\'ll have an outstanding opportunity. The chance to use skills and creativity to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\'s toughest problems. You\xc2\xb4ll be challenged, but won\'t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

Primary country and city: India (IN) || India : Uttar Pradesh : Noida
Job details: Domain Support Specialist Job Stage: Job Stage 4
Primary Recruiter: Priyanka Vaid

Be where it begins

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds \xe2\x80\x93 you will be redefining it at a company where you\xe2\x80\x99re empowered to lead and perform at your very best.

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

to find out more about our benefits.

Ericsson