Job Description

: . Profitability Management - Maintaining & optimizing profitability for the branch . Target setting & management - Monitoring branch targets in numbers & volumes . Portfolio quality management - through superior underwriting, working closely with collections . Cost management - managing all branch operating costs including cost of acquisition, operations etc. . People management - Motivating team, handling HR & administration function of the branch . Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues Business . Achieve contributed value targets set for the branch . Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds . Provide superior customer experience . Manage TAT\'s on credit & processing . Minimize pre & post disbursal discrepancies Monitoring Performance . Monitoring Branch performance in terms of key drivers i.e. Contributed Value .Volumes / Profitability / Expenses / Losses Employee Retention Employee Productivity Customer experience . Monitor individual performance of each employee, continuously work to maximize productivity People Management . Motivate and develop branch team . Drive branch team to excel. . Manage and mentor the team and keep attrition of branch staff low . Conduct regular meeting with branch staff . Provide open and honest feedback and ask for feedback. Roles and Responsibilities: . Ability to plan & execute . Strong inter-personal skills and leadership ability. . Ability to create professional work culture that encourages enthusiasm and team spirit . Understanding of credit risks & operational risks. . Ability to manage and implement change by taking complete ownership

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