Bpo Team Lead
Job Description
. Leads a team ensuring the highest quality of service is provided to clients. . Monitors performance of the team and reports results and issues to higher-level leadership. . Assists team with escalated client or account issues. . Has input into hiring, staffing and maintaining a diverse and effective workforce. . May interact with clients and internal departments to resolve issues. . Works with the team to complete assignments using established guidelines, policies and procedures. . Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications. . Ensures appropriate record keeping, reports, and related administrative functions are curate and up-todate. . Upon request, compiles and analyzes data to identify trends for root cause analysis
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Job Detail
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Job IdJD3167441
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear