Bpo Team Lead
Year Noida, Uttar Pradesh, India
Job Description
- Inspiring each and every team member to perform and produce their best in quality.
- Organizing training sessions to improve the performance of C.B.A.
- Listen to team members feedback and resolve any issues or conflicts
- Ensure timely auditing.
- Monitor team performance and report on metrics.
- Help the manager in managing the team and attrition.
- Set clear team goals and KPIs.
- Good interpersonal skills.
- Ability to deliver on targets
- Meet his/her own production targets assigned by the Management.
- Keep the Standard Operating Procedures updated and establish due control mechanisms.
Benefits
- This is a back-end process. No Voice profiles.
- Flexible to work with any shift timings.
- Residents of Noida / Ghaziabad / East Delhi preferred.
- Reasonable spoken and written English skill is a must.
US Health care experience on the PAYER SIDE. Should be serving as a Team Lead / Assistant Manager in the current role. Graduate in any stream Should have at least 5 -7 years of experience in the US Health care industry (Claims Adjudication) and working knowledge in claim processing. Good communication and verbal skills Should be a Team Lead/SME on paper. Acting Team Leads can also apply. Exposure to handle capacity fluctuations (both up and down) and controlling attrition. Possess Strong Leadership skills & Problem-solving skills Good Analytical Skills & People Management Skills
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Job Detail
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Job IdJD3017534
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear