Bpo Team Lead
Job Description
Provide front-line supervision to an operational, production, sales, service or administrative team of two or more members . Supervise team typically responsible for transactions or processes . May assign work to direct reports . Make hiring, termination, promotion, and disciplinary recommendations . Lead a team ensuring the highest quality of service is provided to clients . Monitor performance of the team and reports results and issues to higher-level leadership . Assist team with escalated client or account issues . Has input into hiring, staffing and maintaining a diverse and effective workforce . May interact with clients and internal departments to resolve issues . Work with the team to complete assignments using established guidelines, policies and procedures . Demonstrate professional courtesy and represents the company in a positive manner in all areas of internal and external communications . Ensure appropriate record keeping, reports, and related administrative functions are accurate and up-to-date . Upon request, compile and analyse data to identify trends for root cause analysis
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Job Detail
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Job IdJD3138679
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear