Job Description

Roles and Responsibilities . Provides front-line supervision to an operational team of 25 or more employees . Supervised team typically responsible for manging US healthcare Payer claims adjudication process . May assign work to direct reports. . Makes hiring, firing, promotion, and disciplinary recommendations. . Leads a team ensuring the highest quality of service is provided to clients. . Monitors performance of the team and reports results and issues to higher-level leadership. . Assists team with escalated client or account issues. . Has input into hiring, staffing and maintaining a diverse and effective workforce. . May interact with clients and internal departments to resolve issues. . Works with the team to complete assignments using established guidelines, policies and procedures. . Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications. . Ensures appropriate record keeping, reports, and related administrative functions are accurate and up-to-date. . Upon request, compiles and analyses data to identify trends for root cause analysis. Requirements . Typically requires 4- 6 years relevant experience . Undergraduate degree or equivalent combination of education and work experience. . Good communication skills. . Good knowledge, understanding and application of project management principles and methodologies. . Models excellent analytical / problem solving skills. . Good client service skills and leadership capabilities . Good analytical / problem solving skills.

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