Job Description

Organized Trade Servicing Manager - NIVEA INDIA PVT LTD

Overall Obligation:

The Organized Trade Servicing Manager is :

- An integral functional part of the Nivea organized Trade vertical looking after and responsible for all Modern trade, Cash and Carry, E com supply chain related processes

- Work along with the Modern trade, Cash and Carry, Ecom team and Demand team towards MT forecast improvement.

- Promo Allocation & Tracking

- NIVEA's SPOC to external and internal customer for all Supply Chain related activities

- Customer Servicing-(from PO raising to GRN entry)

- Retailers Accounts reconciliation-Supply Chain Part

- Monthly Review with retailers along with NKAM and Half Yearly Review with Retailers-Top to Top

- Reporting

- Is responsible for reducing Out of Stock on shelf / portal

- By improving fill rate to retailers/distributors,

- By ensuring that stocks are moved to stores from retailers' DC and distributor on time with improved fill rate

- By getting the ordering corrected through master correction and seasonality consideration

- Is responsible for MT, Cash and Carry, Ecom Supply Chain Cost Optimization

- Should monitor Stock on Hand at Retailers' stores, DC and Distributor and guide/help MT Sales Team on management of same

- Will be lead contact person for Organized Trade Supply Chain activities/issues and will coordinate with MT, C&C, E com Sales Team, CSOs, RLEs and Retailer Supply Chain and Category Team.

Successful performance requires:

- Rich experience in Supply Chain especially Modern Trade

- Improvement oriented

- Quick Adaptability

- High degree of diligence

- Excellent communication skills,

- Service-oriented, collaborative mind-set and

- Capability to meet tight deadlines every day.

Detailed Responsibilities (non-conclusive):

- To ensure all the opportunities of PO Servicing are captured with maximum fill rate in coordination with Retailers' Distribution & Logistics team

- To ensure that POs are serviced within the stipulated time line to the Retailers' DC

- Master Management: To ensure that retailers SKU Master are kept updated at all times.

- Ensuring proactive resolution of retailers' supply related queries

- Coordinate internally with Customer service officers and logistics executive for smooth and effective operation

- Ensure PO Management through team.

- Retailer wise fill rate improvement plan closure and perusal in coordination with NKAM, Ecom and Logistics Head

- Ensuring Promo availability as per the plan in coordination with planning and logistics team and highlight in case of discrepancy

- Ensuring internally and communicating the hub wise promo availability to the retailers so that POs are raised in the same configuration

- Ensuring coordination with RLEs on timely dispatches, accounting GRNs, accounting sales returns on time.

- Support MT Finance on timely reconciliation with the required data

- Ensuring right and timely reporting

- Retailers wise fill rate (DKA & IDKA both), reasons for loss and how we are going to improve the same.

- Invoice-GRN-Sales Return tracking

- Inventory Management at Distributor and Retailers level

- S&OP process coordination and compilation for MT

Required Qualification:

- Education: post graduate preferably MBA from premier institutes

- 3 - 5 years' experience in Modern Trade / E com Supply Chain Management From FMCG / Retail industry

- PC Know-how: excellent SAP and MS-Office skills, quick grasp of Order processing-software

- Languages: very good command of spoken and written English.

Organization:

Organized Trade Servicing Manager will report functionally to SC Planning Head and matrix to Head, Modern Trade

Secrecy:

The incumbent is strictly obliged to keep any company information as a secret, especially after termination of the labor-relation.

Contacts:

Internal:

- Customer service team

- Logistics Team.

- MT Sales Team

- Commercial Team.

- Planning Team.

External:

- Modern trade business partners-Supply Chain Heads and other parties involved

- Ecom chains - Supply chain

- 3PL/Warehouse team.

This job description is a general guideline for the scope the position. It can neither cover the total, detailed scope of the job, nor does is it meant to stay unmodified and static for a longer period of time, since the business environment is constantly developing. In this respect the job description is a dynamic framework that cannot be claimed to be conclusive by neither the employee, nor by the employer.