Job Brief

Responsible for providing beverage service in accordance with the Company standards while also incorporating excellent sales techniques to generate revenue for the Bar Department.
POSITION TITLE Bartender MANAGER\xe2\x80\x99S TITLE Bar Manager,
Assistant Bar
Manager,
Head Bartender DEPARTMENT/DIV- Bar POSITION SUMMARY
Responsible for providing beverage service in accordance with the Company standards while
also incorporating excellent sales techniques to generate revenue for the Bar Department.
Responsible for the immediate supervision of the Bar Waiters and other personnel assigned
to their particular bar area.
Maintains inventory levels, cleanliness and organization for assigned bar.
Must be able to work in a public bar and lounge, service bar and crew bar.
In order to consistently exceed guest expectations and provide the highest levels of product
and services, additional duties and responsibilities may be assigned as needed. NORWEGIAN CRUISE LINE\xe2\x80\x99S VISION AND MISSION VISION Be the cruise line of choice. MISSION To provide a consistently superior cruise vacation by exceeding customer expectations and
embracing our passion for innovation that delivers freedom and value for our guests, travel partners, team members and shareholders. ESSENTIAL FUNCTIONS Team Responsibility
Is always in compliance with the Company\xe2\x80\x99s uniform and grooming standards.
Maintains good working relationships with fellow crew members.
Responsible for assisting with achieving the departmental guest satisfaction targets
for the bar department. These targets include Bar and Lounge Service and Bar and
Lounge Drink Quality.
Responsible for assisting with achieving the departmental revenue targets for the Bar
Department as established by the Corporate Office.
Responsible for assisting with achieving the department cost of sales targets for the
Bar Department as established by the Corporate Office.
Maintains open lines of communication with Bar Management. Informs Bar Manager,
Assistant Bar Manager and/or Head Bartender of any problems, challenges, complaints or service difficulties in a timely manner.
Assists Bar Management with training as needed.
Continue own education by staying abreast of industry trends and sharing this
information with the team.
Must be willing and able to assist with other job functions as required when dictated
by business:
o Beverage and wine service in the Restaurants
o Meet and greet guests on embarkation day
o Escort guests to their stateroom on embarkation day
o Assist with guest personal belongings or luggage on embarkation/debarkation
day
o Deliver amenities to staterooms on embarkation day
o Swiping guest cards on embarkation/debarkation day
o Attend and participate in safety/Company training as scheduled.
o Assist with private parties and functions Operational Responsibility
Ensures that the hours of operation for assigned bar area are respected and followed.
Prepares and sets up work area in accordance with Company standard and business
levels.
Ensures that back bar set up and beverage displays in assigned area are according to
Company guidelines.
Ensures that the Company policy regarding drink age is always followed.
Follows and ensures that the Company beverage standards of service are adhered to
and practiced by all of those working in the assigned bar area.
Responsible for preparing drinks according to the standard recipes.
o All drinks are to be prepared in accordance with the Company\xe2\x80\x99s standard
pours policy.
o All drinks are to be served in the appropriate glassware with the correct
garnish. Ensures that beverage promotions, as determined by the Company, are in place and
adhered to in assigned bar area.
Ensures that all food service being provided in the bar area is done according to
Company standards.
Ensures that work area is kept neat, clean and organized at all times and all
pertinent USPH regulations, SEMS regulations, CPH regulations and UPKH regulations
are upheld in assigned bar area.
o Responsible for the proper use and maintenance of all equipment in assigned
bar area. Unpack boxes and stock bar area as needed.
Ensures that all products are served and stored at the appropriate temperatures.
Responsible for properly accounting for food and/or beverage sales in the POS
terminal.
Responsible for the correct and proper handling of all checks and sales transactions
generated in the assigned bar area.
Ensures that all liquor control procedures for the department are adhered to in
assigned bar area.
Maintains and updates sales records and reports as required by Company policy.
Provide all reports in a timely fashion to Bar Management and the Inventory
Accountant.
Ensures that all beverage stocks in assigned bar area are accounted for following
Company policies and guidelines.
Responsible for requisitioning all food, beverage, and consumable items for assigned
bar area.
Follows key control procedure and ensures that assigned bar area is locked and
secured during non-operating hours.
Conducts inventory at the end of each voyage for assigned bar area. Responsible for
overages and shortages of product.
Performs other related duties as assigned or as directed. The omission of specific
duties does not preclude the supervisor from assigning duties that are logically
related to the position.
Must be familiar with the Safety and Environmental Protection Policy and the SEMS,
and carry out the policies and procedures appropriate for his/her position. DIMENSIONS
Must be able to bartend in public bars, service bars, crew bar and private function
bars.
Must be able to provide excellent service to guests as well as excellent service to Bar
Waiters.
Must be able to make drinks according to established recipes, in a quick and accurate
manner. NATURE AND SCOPE
The incumbent reports directly to the Bar Manager, Assistant Bar Manager and Head
Bartender. The major trust of this position is to provide excellent guest service while
striving to increase bar revenue.
Maintains all company standards for assigned bar area.
The incumbent must be able to work in a multi-cultural environment; also, must be
able to adjust to changes in schedules, assignments and deadlines. QUALIFICATIONS, EDUCATION AND ATTRIBUTES
QUALIFICATIONS
Minimum one year of experience as a Bartender for a large cruise ship or high-
volume luxury hotel or resort is required.
Minimum one year of experience working in a high-volume bar operation is required.
Minimum one year of experience with maintaining bar inventories is required.
Basic to Intermediate knowledge of point of sales systems is required.
Intermediate to Advanced ability to read, write and effectively communicate in
English is required; and other languages are preferred.
Intermediate to Advanced Typing and Computer software Skills: Microsoft Word &
Excel, PowerPoint, Outlook, IBM AS400, Fidelio, Micros. EDUCATION
High school diploma or foreign equivalent is required.
Completion of an accredited Bartender Certification Program from a recognized
educational institution is required.
ATTRIBUTES
Proactive, Team Player, Problem Solver
Passionate about hospitality and customer service driven
Must have a professional appearance and good hygiene
Respect for all co-workers and guests
Pride in your work by creating positive energy, excitement and fun
Able to work 7 days a week
Demonstrate positive behaviors; smiling, being polite and courteous
Able to develop a camaraderie with team members
Ability to live in close quarters, share limited space with other cabin-mates PHYSICAL REQUIREMENTS
While performing the essential functions of this job, all team members are required
to stand; walk long distances on the ship; use hands to touch, handle or feel; reach
with hands and arms; talk, hear, taste and smell. All vessel positions require
repetitive motion of bending, climbing, going up and down stairs and lifting more
than 25 pounds. This job requires specific vision abilities to include close vision,
distance vision, color vision, peripheral vision, depth perception and ability to adjust
focus.
All team members must be physically able to participate in emergency life saving
procedures and drills. All vessel positions require full use and range of arms and legs
as well as full visual, verbal and hearing abilities to receive and give instructions in
the event of an emergency including the lowering of lifeboats.
Work within different temperature changes\xe2\x80\x94indoors to outdoors.
Able to pass basic safety course.
This is a minimal description of duties. Other work requirements may be necessary
and assigned as business or maritime law dictates.