Job Description

:

The AxisPhone: Digital & Reengineering Analyst is an intermediate level position responsible for
providing operations support services to the phone banking channel, the role serves as the liaison
between operations staff, relationship managers, project managers, custodians and clients. The
overall objective of this role is to provide day-to-day operations support in alignment with Axis
operations support infrastructure and processes.
Responsibilities:

• Update help content used by Knowledge Hub end users to service client inquiries, as

needed.

• Conducting end to end process journeys independently and recommending changes to

deliver a seamless customer experience.

• Market benchmarking to imbibe best practices across the industry.
• Driving digital initiatives for the phone banking platform to improve digital penetration of

customers.

• Work collaboratively with internal and external stakeholders and do project management on

various initiatives and update the leadership team.

• Execute work assigned, including annual review certification and change requests.
• Serve as liaison to business for work assignments by asking fact finding questions, following

up on open items and helping with content approval.

• Conduct needs assessment and update content or develop content related solutions

according to business requirements.

• Research and seek out solutions to inquiries on help content and all other open items

related to business including policy gaps and changes.

• Monitor work progression ensuring completion of assignments by requested due date.
• Ensure consistent application of team process controls.
• Appropriately assess risk when business decisions are made, demonstrating consideration

for the firm\'s reputation and safeguarding Axisgroup, its clients and assets, by driving
compliance with applicable laws, rules and regulations, adhering to Policy, applying sound
ethical judgment regarding personal behavior, conduct and business practices, and
escalating, managing and reporting control issues with transparency.

• Hands on knowledge on power point presentation, Microsoft office as the role involves

extensive work in building Sr leadership decks and dashboards.
Qualifications:

• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in

expectations or requirements

• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skill

Skills:

Refer to the

About Company:

Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses

Axis Bank