Job Description

The desired candidate will partner closely with Design, Operations, Technology and Business stakeholders on taking a feature or product through the entire product management lifecycle. They will lead a team to deliver robust feature sets to clients, advisors, and operations, and have a management style that fosters teamwork and collaboration. Candidates should have excellent written and oral communication skills, strong interpersonal skills, and outstanding analytical and research skills. In addition to being a seasoned, well trained professional, the successful candidate will be a strategic thinker with the ability to inspire confidence from, and to collaborate closely with technology leaders and internal stakeholders. Core Responsibilities

• Understand client and user needs . Invests in a deep understanding of the business opportunity, client needs and competitive landscape to inform which initiatives and features to pursue. Participates in user research to uncover customer needs and uses personas to inform feature definition so that it is relevant and useful.
• Defines strategy, operating model, and roadmap to achieve vision and business goals . Owns and drives a product roadmap to meet business goals and provide a world-class customer experience. Partners with developers and UX designers to deliver intuitive, differentiated user experience and validate design through user testing. Prioritizes and defines each feature to meet client and business goals, while also meeting control requirements.
• Leads the product development lifecycle by documenting requirements, ensuring sprint inputs (e.g. design and requirements) and outputs (e.g. tested code) are as envisioned, and providing direction and smart trade off decisions for the scrum team. Collaborates with other product and requirement owners and designers to deliver end-to-end product and experience. Partner with Technology to triage issues end to end until full resolution is achieved. Communicate issue resolution to appropriate parties and escalate issue as necessary to ensure proper response.
• Establish approach to pilot/rollout new capabilities , including objective/scope, population selection, communication, training/support, feedback/metrics. Work with Business to determine the right communication method for launch (e.g., morning call, email, Connect alert, etc.) and work with business to craft messaging. Post implementation review against business case.
• Embody true "customer-obsession" in identifying and leveraging user data, behavioral analytics, and key performance metrics, industry trends, and varying forms of customer and advisor feedback to shape our design and roadmap.
• Develop and maintain deep relationships with delivery partners across including senior leaders in the Business, Technology, Design, Operations, Servicing, Digital and control functions across lines of business.

Qualifications

• 3-5 years of experience in financial services, preferably with experience in wealth management, asset management, digital banking, or a closely related business leading strategic or transformational change.
• Exposure to building a strategy and roadmap across a large, diverse, global organization.
• Some experience managing product delivery across multiple workstreams with varying timelines, priorities and complexities, ultimately launching new / enhanced product to market
• Ability to prioritize projects, say 'no' when required, and ensure our organization is on track to execute and deliver strategic change that meets our goals.
• Proven ability to execute via successful internal partnerships with other organizations.
• Influence peers with diverse points of view and build consensus.
• Leadership skills - of product, programs, projects, teams and employees - with demonstrated track record for attracting and retaining top talent.
• Structured thinker, effective communicator with excellent written communication skills.
• Ability to crisply articulate complex technical concepts to senior audiences with poise and confidence.
• Highly self-motivated and ability to remain calm under intense pressure.
• Familiarity with different technological development methodologies (e.g., Agile, Waterfall) and design techniques with ability to successfully lead regardless of approach.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law. Equal Opportunity Employer/Disability/Veterans