Job Description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Why join us? HSBC is one of the world's largest banking and financial services organisations. We serve more than 40 million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. Our network covers 64 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America. The Opportunity: Responsible for managing a team of investigators (between 8 to 10) tasked with conducting investigations concerning cases where potential financial crime risk has been identified and, where necessary, referring and/or escalating such cases in accordance with the Investigative Reporting Procedures for regulatory decisions and filing and appropriate internal referrals for action. Direct the teams to ensure processes are implemented in accordance with procedures and quality decisions and written products are produced in a timely manner. What you'll do: Responsible for managing the following activity:

• Effective and timely investigation into assigned cases in accordance with agreed standard reporting requirements and service level agreements.

These cases may include:

• Unusual activity reports from various parts of the bank as well as other HSBC entities as applicable, including other business lines and functions;
• escalated cases from transaction monitoring systems;
• escalated cases identified by true matches to screening lists escalated from Name Screening teams; and
• escalated cases from Fraud Operations.
• Ensure investigators perform, in line with the instructions, in order to identify any probable financial crime related issues, or mitigation of any financial crime risks.
• Ensure through manager review that high quality investigative narrative (Investigation Report) are prepared and the case file is populated with appropriate documentation.
• Ensure that review recommendations are made as appropriate, which may include referral to the MLRO as to whether a Suspicious Activity Report (SAR) should be filed or not or escalation to appropriate other teams for co-ordination and further review as required (Sanctions, ABC, Major Investigations, etc).
• Provide information on completed investigations to Senior Management and other internal stakeholders for risk management, where appropriate.
• Deliver training modules to team, post receipt of materials and guidance from Accredited Trainers, under the Continuous Training Programme, for embedding.
• Lead in collaboration on provision of feedback to Transaction Monitoring Operations, Fraud Operations and Name Screening as appropriate
• Ensure where appropriate, interaction with relevant stakeholders, including Complex and Major Investigations, and Customer Selection Exit Management (CSEM) (CSEM) Secretariat to manage financial crime risk is done in accordance with procedures.

Impact on the Business Responsible for managing the follow activity:

• Appropriate pro-active use of media reports and relevant websites to gather intelligence and identify customers of HSBC involved in financial crime, including money laundering and terrorism.
• High quality case file including a comprehensive narrative and recommendation as to whether or not a SAR is appropriate with onward escalation for disclosure to the relevant authorities in accordance with procedural standards.
• Appropriate referrals for action identified and effecting of such in accordance with procedural standards.
• Proportionate number of investigations completed to the agreed procedural standards required and within agreed service level agreements.
• Appropriate consideration given to each case as to content and quality of content/narrative.
• Appropriate escalation to other Investigations teams, taking care to evaluate appropriately against relevant escalation criteria.

Customer / Stakeholders

• Deal with enquiries from colleagues of other HSBC business areas in a professional, responsive manner, giving them appropriate guidance, referring to management where necessary.
• Deal with external enquiries, if required, in a professional manner, providing appropriate information, referring to management, where necessary

Leadership & Teamwork

• Ensure compliance with Regulatory, Bank Policy and Principles. Maintain records, and update case histories.
• Work closely with Investigators to develop personal capability and develop career goals.
• Work effectively and professionally with colleagues across Investigations and the organization.
• Lead, develop and motivate the team to attract, retain and develop capacity, capability and talent for continuous delivery of timely, high-quality investigations.
• Cultivate an environment that supports diversity.

Operational Effectiveness & Control

• Ensure performance meets the requirements of any relevant service level agreements and at all times, adheres to in the relevant market Local, Group and Regulatory policies.
• Generate ideas to improve team and process efficiencies.
• Monitor and assess performance and level of resourcing.

Requirements
What you will need to succeed in the role:

• 3-5 years of experience in managing teams.
• Experience in Money Laundering investigations, including understanding of transaction monitoring scenarios is essential.
• Familiarity and experience with transaction monitoring/ name screening systems and related platforms is essential
• Experience in writing high quality reports
• Excellent communication and inter-personal skills.
• AML related international certification is preferred (e.g. ACAMS),
• Understanding of international AML and Sanctions framework, preferably with experience of operationalizing the policies
• Experience of managing and delivering on multiple projects
• Be capable of building strong relationships with both internal and external partners and with proven negotiation and influencing skills
• Highly organized and have a strong sense of urgency
• Be able to work effectively in a time pressured environment
• Creative thinking and effective decision-making skills
• Leadership skills and proven track record in managing and motivating staff
• Prior regulatory or law enforcement investigations experience is advantageous

You'll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role." Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ***Issued By HSBC Electronic Data Processing (India) Private LTD***