Job Description

Details:

Who we are

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Why we are different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities:

Job Responsibilities:

• Expertise in multiple scripting languages like PowerShell, VB, Batch
• Expertise in UIPath
• Expertise in Microsoft Power Tools like Power Apps, Power Automate, Power BI etc. Also should have hands on experience in AutoIT
• Should be able to work with multiple API formats - REST, SOAP, WSDLs etc
• Programming and coding experience
• Expected to attend calls with clients and gather automation requirements
• Should be able to diagnose the steps and propose possible ways to automate the task at hand
• Must deliver highest quality solutions and also abide with industry level standards
• Should handle work pressure and deliver solutions within SLA adhering quality
• Must troubleshoot, diagnose and detect problems in automated scripts/solutions and should provide workarounds to fix the problems
• Should also work on multiple automation script requests from multiple clients
• Should be working with peers to collaborate work and discuss ways to achieve a solution in comparatively less time.
• Work with internal development teams to understand and be an SME on how best to deliver required functionality.
• Good knowledge of development life cycle.
• Awareness of phases such as requirements definition, system design and testing / QA and transition to production.
• Deliver and respond as per service levels defined with the customers.
• Evaluation of the application/request given by the client, communicating (E-mail, Telephone, Chat) with the requestor in case any clarification is required.
• Gather the errors/problem documentation of the application by the application testers.

Job Requirements

Details:

Skills, Licenses, Knowledge, Education and Training Requirements:

• Prior experience as a Infrastructure Automation's Engineer
• 4+ years" experience as an Automation subject matter expert
• Microsoft PowerShell
• API formats - REST, SOAP, WSDLs etc.,
• Microsoft Power tools - Power Apps, Power Automate, Power BI, Forms etc.,
• Other Scripting languages - Visual Basic, Batch, PHP, AutoIT
• A keen interest in new technologies, ability to learn quickly and high level of motivation
• Knowledge of Information Management Policies
• Documented history of working in the area for which they are an expert
• Ability to understand industry best practices and can communicate those insights to help improve business model
• Prior support of client"s users and the client environment

Level of Knowledge, Skills, and Authority:

• Knows and applies advanced concepts, practices and procedures of particular field of specialization
• May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position
• Under minimal supervision, performs work that is varied and that may be somewhat difficult in nature, but usually involves limited responsibility
• Resolves most questions and problems, and refers only the most complex issues to higher levels

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job