Job Description

Data Intensity (DI) is the largest independent multi-cloud managed services provider focused on mission-critical applications and managed services in a hybrid cloud world. Our purpose-built solutions and services focus on the technologies and platforms that power our customers’ business processes — from front-end strategy and design to implementation and migration to ongoing upgrades and support — all from a single vendor. Customers choose us, and stay with us because working with DI allows them to focus on their critical business needs while we focus on their applications and multi-cloud investments to drive greater system availability, performance, flexibility, and scalability. The company was founded in 2001, and has offices in the US, UK, India, and Australia.
Brief Description: Install, configure, and maintain computer systems and associated peripheral equipment. Maintain operating efficiency and stability, ensure the security and integrity of all systems and data, and respond to outages and other issues. Perform application administration activities such as creating, modifying, and deleting users, optimizing remote access, and security access for messaging systems, databases, and web applications. Coordinate with department leadership to plan, design, and schedule the release of all software, hardware, and operating system updates. Develop and enhance processes and technical documentation, create back-up procedures, test plans, and reports. Prioritize and respond to requests for service and may provide escalation support to helpdesk staff.
Responsibilities:

• Engineering of SA-related solutions for various project and operational needs
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
• Install and configure systems for projects and clients
• Develop and maintain installation and configuration procedures
• Contribute to and maintain system standards and documentation
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that extend the business and promote new capabilities
• Optimise infrastructure solutions to ensure incident rates are reduced and continual service improvement is occurring

Skills:

• Self-starter capable of looking at new areas and taking responsibility for personal and professional development of skills that will best assist the individual, team, organization and our customers.

• Show a passion for our core vision and CARE initiative to focus on commitment to customers and to continually improve our business operations and offering
• Demonstrate drive and energy to get things done to a high standard
• Adhere to required Compliance Programme standards, following and implementing business operating procedures, processes and policies where appropriate
• Ensure any problems, incidents, complaints or opportunities are reported to your Line Manager
• Act in a professional and competent manner, to enhance the reputation of the Department within and outside the organisation
• Team coordination and collaboration

Education / Experience:

• 6 years or more relevant system administration experience at a minimum

• Associate level or higher education certification and evidence of experience in 2 or more of the following technologies:

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  • Systems Administration/System Engineer experience in Linux, Unix or Windows

  • Storage administration (Pure, NetApp, ZFS or similar – very desirable)

  • Virtualization software experience (OVM/XEN or VMware - desirable)

  • Cloud Administration Experience (OCI/Azure or AWS – desirable)

  • Networking and firewall experience ( F5 load balancers, ASA, routing and switching, or other desirable but not essential)

  • Hardware (servers, storage) is preferable

• ITIL Foundations Certification a plus

This role may require access to customer environments as a means of providing the necessary support to resolve an issue or inquiries into performance-related issues, or for periodic maintenance and management of the systems. In some instances, these environments may contain Personally Identifiable Information (PII) (e.g., such as HIPAA-related Personal Health Information – PHI) and Payment Card Information (PCI). Personnel are expected to adhere to the highest standards of ethics and professionalism in protecting PII.