Job Description

About BNP Paribas Group: BNPParibas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centered on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNPParibas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region. About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions. About Business line/Function : The SRE/Observability team is in charge of adopting applications Production Support. The team is also in-charge of change collaborating with stakeholders (DEV/APS/App Owners) during the entire migration process and handing over the application to stakeholders after the successful migration of the application along with this providing monitoring to all application processes in Production Responsible of the relations with the development teams to ensure the good integration of the systems in the production platform and in the infrastructures, which includes architecture and design, capacity planning, application monitoring and performance & stability enhancements. Job Title: Support engineer Date: 19-07-2022 Department: CIB Production Enablement - Factories - Automation & Observability Location: Chennai Business Line / Function: Production Factories Reports to: (Direct) Grade: (if applicable) (Functional) Number of Direct Reports: NA Directorship / Registration: NA Position Purpose This is an Individual contributor role with strong skills on Linux platform used for managing change detection in production environment primarily. The candidate is required to have strong knowledge of some of the platforms/technologies listed in description 3-5 years\' experience managing medium scale Application Support Maintains quality service by enforcing Controls required in place. Implement and support the highest quality governance. Responsibilities Application Support Analyst Direct Responsibilities Roles and Responsibilities for Support engineer Application Production Support & Change Control Manage, upgrade, migrate the applications Provide high quality, efficient functional support services to business users while adhering to support standards, as determined by support management. Contributing Responsibilities Production Support Capacity Management Performance Management Recording the migration activity in wiki pages Technical & Behavioral Competencies Linux Shell Scripting Jira/Confluence Oracle / MS SQL knowledge ITIL Foundation Application On-Boarding activity Kubernetes Docker Specific Qualifications (if required) Bachelor or higher degree Skills Referential Behavioural Skills : (Please select up to 4 skills) Communication skills - oral & written Ability to collaborate / Teamwork Decision Making Choose an item. Transversal Skills: (Please select up to 5 skills) Ability to develop and leverage networks Ability to develop and adapt a process Analytical Ability Ability to understand, explain and support change Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 3 years NA

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