Job Description

Required Skill Technology - Hardware and Networking|Installation, configuration, maintainance & repair Technology - Windows & MAC Support|OS administration Technology - Exchange and Mobility Clients|Installation & configuration Technology - Audio, Video support|Installation & configuration Process - Software / IT Quality And Delivery Processes|ITIL Process - Software / IT Quality And Delivery Processes|ITIL Behavioral - Aptitude|Communication Details Responsibilities Field Services support Engineers 20 primary responsibility is to provide support to an organization 20s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries 1. To support daily technical support activities for computers & all other end point devices 2. Update the support ticket with the progress 3. To set up and test desktop computer peripherals 4. To perform the system changes adhered to organizational policies 5. Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance 6. Maintain technical documentation in association with other functional departments Technical Skills Hardware and Networking: 1. Hardware Knowledge on multiple vendor end point products to troubleshoot & isolating hardware issues 2. Ability to install drivers and configure 3. Ability to provide physical support for mounting of DC HW, basic connectivity establishment 4. Ability to Install remote tools like Putty to establish connectivity between two devices 5. Ability to replace allowed HW components (such as HDD, memory) 6. Ability to work with various assessment tools to identify the different hardware models available 7. Ability to test the compatibility of Image with the various hardware models available, where needed Windows Operating System: 1. Support desktop technology and desktop applications in Windows environments, including remote access tools 2. Maintain Windows Desktop, VDI, laptop and thin client builds & deploy images on multiple desktops independently 3. Install, configure, and manage end point servers help troubleshoot server issues on escalated client issues 4. Working knowledge on AD Users & Group administration, FSMO Roles, Site and Subnets 5. Technical understanding of FRS Configuration / Troubleshooting 6. Global Catalog Server, AD Group Policy 7. Technical understanding of AD tools and resource kit tools, Software, service pack installation 8. Install, configure, and manage multiple Client OS Help troubleshoot client OS issues Knowledge on various OS servicing tools like DISM, Sysprep etc. 9. Ability to generalize and globalize the Image OS to standardize the Image being rolled out using SOP, Ability to install and configure client applications independently Exchange and Mobility Clients: 1. Knowledge of exchange server, software, service pack installation, troubleshoot various server related issues, troubleshoot non-delivery reports (NDRs), tracking emails. Knowledge of mobility server/device 2. Ability to configure multiple mailboxes 3. Ability configures rules and calendars, configure extended calendars 4. Ability to customize (such as signature, meeting) Printer management: 1. Ability to troubleshoot and manage service calls for prin

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