Job Description

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Shape your career and play a pivotal role in delivering Human Resources solutions that make a difference. Oversee impactful change readiness to support global recruiting operations.

As a HR Specialty Servicing Manager II in the Benefits team, you lead a team that delivers a best in class, simplified, and personalized experience to current and former employees in support of their HR (Retirement benefit) needs. You also have functional and/or location responsibilities. In delivering against these responsibilities, you adhere to company policy and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day.

Job responsibilities

• Efficient and effective employee benefit Trust Governance with includes, facilitating timely trustee meetings , ensuring robust and efficient governance processes, overseeing the timely handling of governance documents, meeting notes, agendas, etc.
• Supervise the trust\'s investment portfolio and establish a governance framework for vendor management.
• Conduct a comprehensive review of cash flow and efficiently manage funding to ensure timely investments.
• Regularly review trust financials, including Bank Reconciliation Statements (BRS), investment registers, etc. Proactively update team leads on any identified gaps or observations.
• Collaborate with various stakeholders, ensuring a seamless actuarial valuation for the Trust, including providing relevant details to the Actuaries in a timely manner.
• Ensure the timely submission of regulatory returns and correspondence for the Trust through meticulous reviews, covering areas such as TDS, Income Tax, PF, ESIC, etc. Additionally, conduct proactive, regular reviews of the relevant regulatory portal to stay abreast of notices, updates, etc.
• Lead audits, inspections, and regulatory/policy change processes related to employee benefits.
• Ensure the robust maintenance of internal controls and promptly report any observed gaps in a timely manner.
• Lead the strategic overhaul and transformation of existing processes to enhance efficiency, effectiveness, and control. This involves a comprehensive evaluation, redesign, and implementation of streamlined workflows, leveraging innovative solutions and technologies to achieve operational excellence.
• Collaborate with the legal team for in-depth discussions and insights on pertinent matters.
• Conduct regular reviews of service health and Key Performance Indicators (KPIs) of vendors to ensure ongoing performance alignment with organizational goals. Ensure the timely management of invoices, contracts, and other vendor-related activities for effective vendor engagement.
• Manages team and vendor performance, leads by example, and provides guidance on procedures and best practices by using performance management resources to proactively monitor, coach, and develop employees through recognizing strong performers and managing those not meeting performance standards
• Ensures team\'s adherence to operating policies, procedures, legal, and compliance regulations while independently resolving escalations
• Acts as a key stakeholder in making informed business decisions using your judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments, and increased authority levels to enhance the performance of the department
• Executes on business initiatives by developing, delivering, and maintaining open communication with employees, peers, leadership team, executives, and other lines of business
• Identifies and owns end-to-end process improvement opportunities, which may include recommending solutions, supporting training development, managing process/policy changes, and partnering with change management leadership team as necessary
• Leads a key function that delivers service to a key customer base, a sensitive process area, and/or lead location efforts for co-located HR Service teams

Required qualifications, capabilities, and skills

• Work Experience of 10-15 years, with a minimum of two years\' experience in leading Benefits operations at scale
• Knowledge of Regulatory compliances, labor law and Financial landscape impacting HR areas especially Employee Benefits plans
• Demonstrated analytical ability with a track record of strong attention to detail and a high level of accuracy
• Demonstrated ability to give feedback, coach others, and follow outlined Performance Coaching process to improve performance
• Ability to effectively interface with multiple stakeholders and present complex ideas clearly
• Proven ability to multi-task in a fast-paced environment, quickly adapt to change, and meet deadlines

Preferred qualifications, capabilities, and skills

• Be hands-on, flexible, proactive and ready to roll up sleeves to deliver a shared agenda in a dynamic environment.
• Proven track record in leading large scale transformation and change mandates
• Self-starter with strong project management, analytical thinking and problem solving skill
• Experience and proficiency with Microsoft Office suite and/or HR Systems

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we\'re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm\'s culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

JPMorgan Chase