Job Description

Cvent is a global meeting, event, travel, and hospitality technology leader, with more than 4,000+ employees worldwide. As a leading cloud-based technology company, we have over 28,000+ customers, including 80% of the Fortune 100 companies, in more than 100 countries. Cvent’s software solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. In addition to helping event planners navigate every aspect of the event process, we also provide an integrated platform to hoteliers to help create qualified demand for their hotels, manage that demand more efficiently, and measure their business performance in real-time. About the role: The Cvent Supplier Network™ is a powerful venue sourcing platform available to you for free. Easily find event space that matches your specifications, get critical safety updates from venues, determine availability, quickly build RFPs, track cancelled space, and centralize your venue data to be smarter and more prepared. What You Will Be Doing

• Demonstrate detailed product knowledge when assisting internal and external clients over the phone and email by answering their product questions and offering technical assistance
• Work on various projects and tasks assigned
• Coordinating with internal teams/stakeholders to ensure completion of tasks
• Complete ownership of assigned work, meet daily productivity & utilization targets and quality benchmarks
• Accurate and timely reporting of all self-productivity and project stats in the pre-described format
• Document all communication with the client in Cvent’s CRM software
• Strive to meet weekly activity metrics as well as quarterly performance assessments

• Bachelor’s degree with strong academic credentials.
• Excellent communication skills (verbal and written)
• Experience in Blended Process that involves working on Custom tasks & Projects – preferably travel & hotel background.
• Strong business acumen, ethics and high integrity
• Candidate must rank within the top 20% of their present team
• Experience in working on Microsoft Excel and Word is preferred
• Candidates should be ready to work night / late night shifts
• Must be articulate, organized, detail-oriented and have the ability to multi-task
• Quick learner, with a positive attitude and ability to work well within a team