Job Description

Job overview / summary Automation Specialist is a highly skilled system e with expert knowledge in platform automation. Who will do Planning design, technical review, and implementation of enterprise automation and self-service tools. Automation Specialist job is a technical job to manage day-to-day operations in cloud/data centers in all service delivery scenarios, primarily in regards to service requests, changes, incident and problem resolutions, and facilitation of second line support. Automation Specialist works closely with Application and Database Engineers in Professional Services, and can work with Project Managers by being involved in service implementation as part of the project team and/or provide support. Important skills for the are advanced technical and software application knowledge of services provided by Professional Services, as well as service management knowledge. Objectives Exploring and implementing new ways to automate systems & processes Handling service requests, change, incident and problem management Collaborating with other business units Completeness and accuracy of ticket data and documentation Follow Professional Services process landscape and compliance requirements Take accountability and responsibility towards assigned process roles Responsibilities & General responsibilities Installation, configuration, troubleshooting, integration of end-to-end solution Resolution of incidents and problems Plan and execute changes, including coordination, planning and notification about changes Perform needed or on demand health checks of services/solutions Support Cloud & DC Manager with information to be used in capacity planning Provide input regarding future and continuous needs in regards to new investments to maintain existing and future services to Cloud & DC Manager and Regional Head Service Delivery & Operations Manage time in accordance with planned and assigned activities to ensure accuracy and quality in planning Follow Professional Services global policies, procedures and tools Meet compliance and information security requirements in Service Operations Evaluate, improve and add applicable work instructions Education and experience University degree in Computer Sciences, IT or related technical/engineering field Preferably Telecommunications and/or Payment industry experience 5+ years of server administration experience in an enterprise environment. 5+ years\' experience working in a production environment or datacenter with heterogeneous IT infrastructure Must to have working 3+ experience with automation tools as Ansible, optional in Terraform. Must to have solid System Administration skills in VMware, Windows, and Linux systems Must to have working 2+ experience using enterprise-level programming languages (e.g.Bash, Python, Perl) Must to have working experience working with - GIT / Bitbucket / Brocade Fibre Channel Switch / NetApp / Check Point Firewall. Good understanding and experience of Configuration Management and REST interfaces. Solid TCP/IP knowledge. Experience in Patch Management and Vulnerability Assessment. Experience with storage provisioning, management, and backup ability to assess storage needs and provide solutions Knowledge and skills Excellent verbal and written communication skills Creative thinking skills Ability to communicate well with other members of the development team A desire to continually upgrade technical knowledge Ability to keep up with the latest technologies Solution oriented mindset Ability to adapt to changes Ability to follow given processes, procedures and work instructions Basic understanding of software development processes Awareness to ITIL framework & concepts. Knowledge of relevant market technologies in secure environments Service specific knowledge related to payment, telecommunication and OEM solutions Ability to work under pressure Very organized and quality conscious Analytical thinking and problem solving mentality Must work well in a team environment. Additional knowledge and skills for intermediate position Knowledge of Apache, Tomcat, Java applications Ability to integrate, install and configure software Market trends (e.g. SaaS, Cloud, Virtualization, Digitalization)

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