Job Description

Company Description
Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry. Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products which already provide entertainment to millions of users and take them to the next level.


Candidate Profile

• The candidate should be an analytics-driven individual with excellent problem-solving skills
• The candidate is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company
• The candidate is expected to have experience in handling general inquiries and escalated issues promptly within an online customer service structure
• The candidate is expected to be detail-oriented for financial data check with hands-on experience in back-office systems

• Gaming Operations / Games Operations
• Handling day-to-day backend operations including query resolution, content management, and escalations
• Problem Solving & Analytical Skills
• OTT Experience
• Marketing Strategy
• BackOffice Configuration
• Promotions Campaign Creations
• Branding
• Monitoring and managing Customer Service operations for one or more countries (currently 4)
• Analyze the Customer Service processes and help identify areas of performance improvements
• Escalations to the Technology team, Trading, and Payment providers as required
• To execute daily & monthly payment reviews and provide reports if needed
• Website content management including banners and comments filtering

• Relevance Experience in monitoring games, campaigns & users
• Working knowledge on CRM
• Relevant experience in an analyst function preferably in gaming or IT/ Ecom sector
• 1+ years of Ops support experience in gaming/ Ecom and with an interest in sports a plus
• Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus
• Fluent in written and spoken English
• Strong Excel / Google spreadsheet skills
• Bachelor\xe2\x80\x99s degree and above in a related subject (science major) would be beneficial
• Should be flexible to work in rotational shifts and weekoffs including public holidays as per business requirement

• IT Asset provided
• 5 Days working
• Paid leaves of 21 days (excluding 12 public holidays)
• Health and Life Insurance
• Annual Bonus
• Night Shift Allowance
• Overtime Payment
• Referral Hire Bonus
• Education allowance (Training courses, Udemy, Coursera, etc.)
• Job Location: Andheri East, Near JB Nagar Metro Station
• Team Outings
• Annual company retreat - Goa in 2022
• Highly talented, dependable co-workers in a global, multicultural organisation
• Our teams are small enough for you to be impactful
• Our business is globally established and successful, offering stability and security to our Team Members