Job Description

Associate, Client Operations Support \xe2\x80\x93 Mumbai, India

Are you excited by the opportunity of using your knowledge of development to lead a team to success? Would you like to be a part of great work happening in Western Union to reimagine the customer experience enabling the vision of making the cross-currency, cross-border money movement seamless for our customers? Join Western Union as an Associate, Client Operations Support.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We\xe2\x80\x99re a FinTech that\xe2\x80\x99s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We\xe2\x80\x99re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

For this role, you should have 1-2 years of experience in customer service support. You shall be responsible to support external clients in resolution activities which shall include addressing client complaints and investigating system process failures. You shall provide research, root cause and recommendations to address Western Union internal stakeholders satisfactions and action plans to address system process gaps. The primary responsibilities include mailbox management, day to day handling of executive/regulatory complaints, tracking and maintain call logs according to internal processes as first point of contact.

You should have strong analytical and problem-solving skills. Excellent written and verbal communication skills is required. You will possess multi-tasking ability, good data analytics and good working knowledge of MS-Excel, PowerPoint, and other Microsoft office applications. Proficiency in English is highly desirable.

Join us, and let\xe2\x80\x99s connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It\xe2\x80\x99s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you\xe2\x80\x99re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We\xe2\x80\x99re a company on the move, and we want our people to grow and develop. You\xe2\x80\x99ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

#LI-SK1

Western Union