Job Description

Job Title: Assistant Vice President
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We\xe2\x80\x99re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\xe2\x80\x99 and clients\xe2\x80\x99 needs. Whether you have family commitments or you\xe2\x80\x99re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We\xe2\x80\x99re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:

The HR Operations General team supports colleagues, line managers, and other HR colleagues with transactions relating to various aspects of the colleague lifecycle, through the provision of professional and consistent service. The AVP HR Operations will work with the Service Delivery Lead to ensure that support provided by the delivery teams are within agreed SLAs with delivery of an exceptional colleague experience being at the centre of what is delivered.
What will you be doing?
The role holder will be accountable for:

• Driving the end-to-end service delivery for the HR Operations General, partnering collaboratively with the Service Delivery Lead to ensure that any escalated issues are handled swiftly and efficiently and that any stakeholder feedback is incorporated into the service offering.
• Effective utilisation of resources to optimise the performance, cost, risk, and resilience of the service.

• Driving a Continuous Improvement mind-set/culture across all teams; through ongoing reviews and maintenance of the service catalogue with relevant stakeholders.
• Driving operational excellence throughout our control environment, to mitigate risks and minimise the occurrence of risk events and issues.
• Ensuring appropriate governance and documentation is in place and maintained to effectively manage delivery of the service, including:

o Maintaining up to date Work Instructions in support of service related activities, where relevant
o Creation and maintenance of appropriate controls, ensuring that D&A processes adhere to the ERMF at all times

• Leading and managing the delivery team, including ensuring appropriate colleague development and succession plans are in place for all roles across the team.
• Create an environment that encourages staff retention, high levels of staff engagement and ensures employee satisfaction shows a year on year improvement

What we\xe2\x80\x99re looking for:

• Experience of working in a HR Shared Services/Operational environment managing a Global service across multiple regional teams and a broad group of stakeholders
• Bachelor\'s Degree or equivalent experience
• Strong written & verbal communication and presentation, high quality papers providing clear updates.
• Strong problem-solving skills. Able to identify and collaborate effectively with relevant stakeholders and gather, review, and interpret complex data in order to identify a proposed solution.

Skills that will help you in the role:

• Knowledge of HR Systems like Workday, SAP, Service now etc.
• Experience with Workforce Management tools (such as ActiveOps)

Where will you be working?
Chennai

Be More at Barclays
At Barclays, each day is about being more \xe2\x80\x93 as a professional, and as a person. \xe2\x80\x98Be More @ Barclays\xe2\x80\x99 represents our core promise to all current and future employees. It\xe2\x80\x99s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution.

Integrity
We operate with honesty, transparency and fairness in all we do.

Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

Barclays