Job Description

About JLL -
We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Assistant Transport Manager
Work Dynamics
What this job involves:
Bay Connects:

• Preparing schedules for the week
• Periodic Bay connects with deals
• Preparing MOM with Ops team and publishing it with the businesses
• Meeting Valley Clients on regular basis

Connecting with Leads:

• Identifying the business leaders (SDL, Sr Managers & Community Leads) Meeting with business

heads

• Bay connect schedule planning along with the business leads
• Sharing the discussion points with the leads post meeting

MOM of the session:

• Update key MOM points and share with the projects
• Discussion with the Ops team about the MOM points
• Tracking and following up on the open MOM points and ensure closing it within the stipulated timelines

FCR review and Issue escalations - closure:

• Ensuring the FCR's are resolved appropriately by the team and closed within TAT
• Involving in cases related to female employee safety issues
• Helping Ops team in resolving FCR's and transport issues
• Review FCR closure responses
• Meeting employees / Managers / HR to resolve issues if needed

Accident / Incident - report handling:

• Analysing the incidents and ensuring safety of employees on any incident (case to case)
• Helping the operations team in drafting the incident reports
• Approval of incident report before uploading in the tool
• Detailed updates to be shared with the businesses and the HR group on any major incidents

BCP Information cascade:

• Mailers to business on transport updates in case of any disruption
• Periodic OTA/OTD report to be shared with the Transport Zonal Leads

Soft skills training:

• Maintaining a calendar for monthly Saturday training sessions
• Conducting trainings for Ops team on Soft Skills, Email & Telephone etiquettes, behavioural skills, etc.

Sound like you? To apply you need to have:
Education and Experience
Qualification : Batchelor's Degree
Industry Experience: Service Industry / Client facing / Customer Service
Overall Experience: 4 or more years of Client facing related experience such as Customer Service or Front office executive. Experience with standard data entry systems, excellent computer skills including proficiency in MS Excel 2010, Word and Outlook, standard analytic and reporting systems with some exposure to programming languages like SQL and tools like Excel etc.
Technical Skills : 4 or more years of experience in related service industry; employee logistics and transport management preferred.
Key Competencies
Good technical writing, documentation, and communication skills.
Self-motivated, positive attitude and a team player.
Strong organizational skills and the ability to deal with large volumes of data.
Effectively prioritize and manage time and workload to meet timelines.
Working and conceptual knowledge of databases is a plus.
Experience in accessing and executing end user reports and dashboards from any reporting tool is a plus.
Problem analysis
Client service orientation
Adaptability
Teamwork
Presentation skills
Computer Knowledge
Good knowledge of employee logistics.
Innovative approach at work
Quick learning ability & Positive thinking
What you can expect from us
You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great outcomes.
Keep your ambitions in sight and imagine where JLL can take you...
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can't wait to see where your ambitions take you at JLL. Apply today!