Job Description

Job Responsibilities

Customer Build relationships, network & maintain regular contacts with corporate and key individual customers, bookers, decision makers and hoteliers. Build an accurate and effective database of current and potential guests/accounts in order to orient targeted sales efforts in accordance with the S&M plan. Identify key customer needs & secure feedback through sales calls & meetings and take actionable steps in coordination with support of respective functions.
Systems and Procedures Assist in developing and implementing sales plan to increase sales, customer retention etc. Develop systems and procedures that achieve higher cost efficiency and guest satisfaction. To produce daily/weekly/monthly/quarterly MIS as needed. To implement effective filing and lead tracking systems within the sales department in order to minimize response times and maximize conversion. Daily brief and debrief of the sales calls, breakfast meetings, telecalls with periodic reviews and guidance of the direct reports Co-ordinate with the Front Office regarding daily sales, VIPs, regulars and other guest requirements. Maintain accurate and up to date information on competition\xe2\x80\x99s performance, sales & marketing strategy etc.
Team Management Maintain and promote a team work environment with effective and clear communication amongst co-workers. Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard. Participates in sales calls with members of sales team to acquire new business and/or close on business. Monitors all day to day activities of direct reports. Responsible for the training and administration assistance of direct reports. Learning & Development To have product knowledge of Ginger and all its hotels. Be informed about the trends in hospitality and other innovation, changing customer needs and behaviour, and developments in other industries
Revenue Assist the Regional Sales Manager in planning and forecasting revenue for the hotel from various segments. Handle key accounts for the hotel and maximize revenue generation from these accounts. Assist in preparation of revenue budgets for the hotel. Ensure hotel meets or exceeds budgeted goals. Be responsible for the outbound business of the accounts managed towards other Ginger hotels Assist in designing and developing the sales & marketing plan for the unit. Monitor competition pricing activities, Hotel BOB & track events to ensure proper and timely inputs to revenue management team. Co-ordinate with the Accounts dept on credit limits and outstanding from various guests/corporates and to ensure, timely collection of all outstanding dues from designated companies. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
Job Requirements