Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9 million tons of CO2 in FY 2021 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better ? since 1896.
With sales of USD 1.5 billion in FY 2021, Landis+Gyr employs around 6,500 talented people across five continents.
General Summary:

The Technical Delivery Lead serves as an initial escalation point for technical issues that are complex in nature which are escalated from the customer / program team. The position provides in-depth technical support by working across departments within L+G and Customer teams. The Technical Delivery Lead is responsible for driving a resolution to technical / functional issues. If technical issues cannot be resolved, the Technical Delivery Lead is expected to gather enough detailed technical information before escalating to the L2 teams.
The position requires strong customer management skills and knowledge of business processes & functions to support the Technical Implementation Manager with the deployment of company solutions for customers.
Essential Duties and Responsibilities

Key responsibilities include the following:

• Support the Program Team in deployment & support of Landis + Gyr's AMI solution(s).
• Support System Acceptance Testing (SAT) for new customer deployments / upgrades
• Lead creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable
• Adhere to formal change control processes
• Knowledge of two-way AMI technology, from head-end software to the field endpoints.
• Ensure CRM tickets are fully documented and resolved or escalated to appropriate support tier, within SLA guidelines
• Proactively follow through on all technical issues to ensure items are addressed accurately and promptly
• Support software installation activities for new releases and provide post-implementation support.
• Act as the liaison to the other business units within Landis+Gyr, as needed, to resolve and follow through on issues / defects.

Mandatory skills:

• Strong technical & analytical skills - ability to do complete methodical root cause analysis and troubleshooting technical issues
• Highly adaptable in a dynamic work environment
• Accustomed to working in an environment driven by high standards for service and system delivery
• Excellent team player - self-starter with the ability to work unsupervised
• Ability to plan and maintain schedules
• Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions
• Knowledge of Oracle or SQL Server database
• Excellent written and oral communication skills
• Self-motivated, proactive, able to work under time constrained conditions
• Demonstrate customer focus with proven ability to resolve customer issues appropriately
• Strong customer communication and service skills
• Knowledge of RF Mesh / wireless /networking/ communication technologies
• Experience with Windows desktop/server platforms and Linux/Unix
• Experience with Hardware Security Modules/Load balancers is a plus
• Ability to multitask and prioritize
• Ability to travel to customer sites ? ~ 50%

Qualifications-Education, Experience, Knowledge, Skills & Abilities Required
B.E./B/Tech. (Electronics and Communications/Computer Science/IT) from a four-year college or university degree from a technical institution. Six plus years successful performance in a customer service or technical support related position in communication technology related field including independent travel and customer contact. Knowledge of software operating systems, networking, and applications. Experience with utility operations, AMI operations is a plus.

• B.E./B.Tech degree required, with 6+ years of Industry experience
• Energy Utility operations experience is a plus
• Experience in working with solutions involving both software and hardware
• Excellent communication skills - ability to interact with end-users a must.

Technical Requirements:

• Microsoft Windows, Linux/Unix, Database (Oracle/MS SQL)
• Hardware Security Modules/Load Balancers is a plus
• Wireless Communication/RF/Broadband Communication technologies, IP suite
• Knowledge of .NET Framework/IIS is a plus
• PowerShell/Bash/Shell scripting is a plus

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you.