Job Description

Company Description
Avery Dennison Corporation is a global leader in labeling and packaging materials and solutions. The company\xe2\x80\x99s applications and technologies are an integral part of products used in every major market and industry. Avery Dennison serves customers with insights and innovations that help make brands more inspiring and the world more intelligent. Founded in 1935. A FORTUNE 500 \xc2\xae Company with sales of $9 billion in 2022 Global Operations in 50 countries with two industry leading business- Label and Graphics Materials - a global leader in the design and manufacture of pressure sensitive and non-adhesive coated papers, films and foils that are widely used in brand identity, bar-code labeling systems, product identification and other applications by label converters, consumer product companies, and others. Retail Branding and Information Solutions (RBIS) - provides sustainable, intelligent and creative services and solutions that elevate brands and accelerate performance throughout the global retail supply chain. Avery Dennison India Since entering India in 1997, Avery Dennison has experienced strong growth for the businesses, Label and Graphics Materials as well as RBIS and employs more than 1000 people. Label and Graphics Materials India works closely with brand owners, packaging professionals and converters in different segments viz. Home & Personal care, Pharmaceutical, Food & Beverages, and Durables for providing labeling insights and solutions. Avery Dennison India has three manufacturing facilities in Greater Noida and Pune; as a network of strategically located sales and distribution centers in Bangalore and Kolkata as well. For more information, visit www.averydennison.com/India


Avery Dennison India, hiring an experienced. motivated change agent to join our business enabling function as an Assistant Manager Technical Services. In this role, you will be responsible for building and maintaining relationships ensuring that their technical needs are being met especially with key accounts which are strategic to business and organization. If you are passionate about delivering exceptional service to customers and like to enjoy working in a dynamic and challenging role, we encourage you to apply for this exciting opportunity. In this role you will be reporting directly to the Manager, Technical Services.
YOUR RESPONSIBILITIES WILL INCLUDE :

• Adhere and demonstrate business ethics and values to its core defined by the organization.
• Developing and growing relationships with critical business accounts, which includes regular communication, meetings and networking
• Understand customer technical needs and provide on-site technical support, troubleshoot and resolve customer complaints, diagnose the problems and identify solutions ensuring customer satisfaction
• Communicate with customers in concise manner the value and benefits of solution and services provided
• Identify, develop and execute value addition initiatives, conduct technical trainings/ knowledge sharing sessions for key business accounts and internal team
• Collaborate within a team, across functions like customer care cell, sales, marketing, product and quality team
• Analyze, understand and report trends, product/ process improvements and business alerts in defined forums
• Represent Technical Services function in various platforms across crossfunctions, senior leadership team
• Maintain records - customer visits, reports, complaint resolutions, product qualifications & customer interactions
• Periodically share insights from market/ ecosystem and
• Travel to customer sites, often requiring overnight stays as and when required, appr 15-20 days a month. Geographical spread - South India (90%) & East (5%) including remote support to Sri Lanka (5% as and when needed).

Qualifications
WHAT WE WILL BE LOOKING FOR IN YOU :

• Bachelor\xe2\x80\x99s degree from Printing & Packaging and post graduation (MTech/ MBA and/or equivalent)
• Minimum of 6-10 yrs of experience in a technical support role, preferably customer facing
• High level of technical expertise of Flexo, Offset & Digital printing technologies
• Excellent problem solving skills, proven track record of managing complex situation/ customer relationships
• Strong communication skills, ability to collaborate and relationship management
• Ability to work independently, in team, across functions and manage complex schedule
• Good at data generating, trend analysis and presentation skills - MS Office, Google Docs, Sheets, Slides
• Willingness to travel within city, across states, internationally often on short notice as and when needed
• Valid driver\xe2\x80\x99s license and passport would be an added advantage

Additional Information
AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER