Job Description

Assistant Manager - Technology Services

Position Summary

Team member to support the MetLife Mobility environment including the implementation and support of new mobile technologies.

We would need coverage between 9AM and 5PM (Eastern US time).

• Support MobileIron/Intune management of devices
• Work ServiceNow incidents and tasks within the GITO-EUT-Mobility Service-US queue
• Provide enhancements to and creation of ServiceNow Mobility Team Dashboards
• Support mobile applications
• Collaborate on Mobility projects
• Support Mobile Threat Detection technologies (Zimperium, etc.)
• Coordinate planned maintenance activities (Scheduling, SNow ticket)
• Provide engineering-level support for corporate-owned and personal Apple devices.
• Deployment and administrator of MobileIron MDM, Intune MDM/MAM, and optionally JAMF.
• Administration of Office 365 / Intune / Azure device compliance integrations.
• Maintain the development, test, and production environments.
• Deploy and manage iOS apps.
• Architect and align MDM and Apple technology with business processes to enhance efficiency.
• Create and maintain technical documentation as well as assist with training and providing guidance on best practices to down-tier support teams.
• Manage test plans, and testing groups of users for new releases of iOS / iPadOS
• Disrupt assumptions, challenge the status quo, and break previous boundaries via consensus building and process refinement for the advantage of the user base.
• Direct experience with the distribution, adoption, and enforcement of iOS upgrades.
• High-level understanding and experience with Microsoft Application Protection and App Configuration
• Strong communication skills at all levels, from end users to IT peers to management.
• Strong understanding of supporting technologies such as authentication, networking, wireless, VPN, peripherals, etc.
• PowerShell or similar scripting experience.
• Experience Active Directory, Azure AD, and certificate distribution, highly desirable.
• Experience with mobile application configuration management framework utilized to configure, customize and optimize end-user client app experience.
• Optional, experience with macOS - application packaging, restriction policies, VPN
• Experience with Apple Business Manager, Volume Purchase Program, and Apple Configurator.
• Experience with Service Now integrations.
• Ability to successfully work independently as well as in a global team.

Primary Skills

• Ivanti MobileIron
• Microsoft Endpoint Manager (Intune)
• Mobile Threat Detection (MTD)
• Mobile VPN and Web Content Filtering technologies

Secondary Skills

• Mobile Device management

Knowledge, Skills and Abilities

Education

• MCA, MSc. Computers or Engineering

Experience

• 7 plus years of total experience with MobileIron, Intune
• Strong analytical skills with the ability to troubleshoot complex IT issues
• Experience with Service Now

Primary Skills

• Ivanti MobileIron
• Microsoft Endpoint Manager (Intune)
• Mobile Threat Detection (MTD)
• Mobile VPN and Web Content Filtering technologies

Secondary Skills

• Mobile Device management

Knowledge and skills (general and technical) * Knowledge of Mobile Device Management platforms and products, such as:

• Ivanti MobileIron
• Microsoft Endpoint Manager (Intune)
• Mobile Threat Detection (MTD)
• Mobile VPN and Web Content Filtering technologies
• Knowledge of mobile devices (iOS and Android)
• Some background in mobile app development and/or API automation

Other Requirements (licenses, certifications, specialized training - if required)

• Scripting knowledge

Working Relationships

Internal Contacts

(and purpose of relationship):

• All Internal GOSC Stake Holders

External Contacts

(and purpose of relationship) - If Applicable

• Stateside Client/ Engineers from different regional Security teams (Such as Country/Regional Head for Monitoring/Containment)

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.