Job Description

(Enlist external agencies/authorities that you are required to deal with while discharging your duty) Government/ regulatory authorities/ statutory/ law enforcement agencies vendors/ agencies Retailers Minimum Experience 6+ years of total experience with at least 2 years in a similar position. Special Skills/Attributes (Required for performing the job effectively) Sound understanding of soft services operations in malls. Knowledge of statutory legislation. Understanding of assets, space management & audits. Excellent communication and leadership. Well versed with MS Office suite. Overall purpose/Objective Of the job The overall purpose of this position is to oversee and execute the upkeep of the mall and team. Also, to ensure we provide excellent hygiene standards at the mall as per the requirements. Moreover, assisting management and team leader with any assigned projects and providing backup. Key Responsibilities (List major responsibilities, that you have, to achieve the key objectives) Ensure that all costs and expenditure are within the budgeted levels. Oversee day to day running of Site Soft Services in respect of scheduling Cleaning, consumables Procurement & Housekeeping Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleaning equipment are available in adequate amounts. Plan and implement training programs for department staff and clients. Serves as liaison between reporting manager and vendor staff; recommends correction of deficiencies; coordinates remodeling activities, as appropriate to the position. Responsible for maintaining discipline at site with proper attire and etiquette in the staff supervised. Regular/ frequent rounds to be taken to inspect and evaluate the physical condition of facilities to determine the type of work required. Check and maintain equipment to ensure that it is in working order. Brief and de-brief all supervisory staff. Monitor all cleaning activity, ensure it is done as per set SOP, in order to maintain mall premises in the best possible way. Conduct training on a regular basis for work policies and procedures. Maintain inventory of consumable stock to ensure that supplies and other equipment are available in adequate amounts. Select and order or purchase new equipment, supplies, or furnishings. Developing/reviewing/improving SOPs processes/programs. Recommend changes that could improve services and increase operational efficiency.

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