- Monitor loan accounting process along with managing disbursal, repayment of loans, pre-closures
- Prepare revenue working for monthly financial reports
- Managing reconciliations like Banks, Accounts receivable, Lender data etc
- Qualified /Semi Qualified CA/CMA.
- Minimum 5 years relevant experience.
- Experience in Lending experience is mandatory.
- Owning complex customer requests and issues end to end
- Deliver first point resolution for the customer in line with the operating procedures
- Resolving complex complaints by being an expert in the customer complaints platform
- Deliver a superior customer experience by ensuring the customer is kept up to date in the most appropriate channel
- Proactively manager risk, adhering to process and procedures pertaining to role; an escalate events, issues or breaches as they are identified to their People Leader with a proposed solution
- Completion of any other administrative duties as required to ensure effective operation of the team function
- Positive contributions to the team, sharing knowledge and assisting colleagues as an SME and support the business with continuous improvement initiatives
- Provide support and training of colleagues within the lending servicing business.
IIM Jobs
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