Job Description

AIS Investor Services

Key Responsibilities:

• Handling Hedge fund & private equity investor services operations, showing ownership for a group of client assigned, taking initiative to own operations for assigned clients
• Responsible for processing and review of Capital activities (subscription, redemption, transfer, switches, redemption wire payment, expense wire payment, distribution wire payment) and non-financial activities (new investor creation, static data maintenance, statement & contract note distribution, audit confirm, responding to investor / client queries & multiple time bound projects).
• Able to follow and strictly adhere to pre-established policies and procedures.
• Responsible for preparing standard operating procedure (SOP) and Job aid and conduct periodical reviews to check for updates.
• Ability to own investor / client queries (telephonic & email) and timely resolution is absolute requirement - prior experience of handling direct investor / client communication would be preferred
• Review and approve day-to-day dealing tasks and co-ordinate with host location independently to resolve any types of issues.
• Account opening and new client On-boarding.
• Understanding the system and driving efficiencies and risk-reduction initiatives within the system and Processes.
• Interact with host location and clients and able to resolve all the queries independently.
• Identify discrepancies affecting accounts, make necessary corrections where possible, or route information to the originating area and follows through until corrections are made.
• Respond to internal and external queries, resolving discrepancies related to investor accounts.
• Require to co-ordinate with host location for daily deliverables, should able to work with tight SLA (service level agreement) while maintaining agreed accuracy and timeline.
• Conduct training/refresher for team members and new joiners.
• Timely escalation of identified and unresolved issues.
• Work allocations and service delivery of the end-to-end function.
• Assist manager for preparing KPI and other MI reporting and regulatory reporting.
• Cross-Cover with Manager of Events (be each other's backup).
• Work with pre-determined deadlines and prioritizing workloads whilst working under pressure.

Skills:

• Working knowledge of Microsoft packages, including Excel, Outlook and Word. Knowledge of Excel with VBA, is a plus.
• Good English, written and oral communication skills.
• Strong problem solving skills, detail and result oriented
• Experience in change initiatives, covering areas like process improvement idea generation, with a track record of accomplishment in complex projects and change initiatives.
• Should be able to interact and communicate with Co-workers in a clear, through and concise manner.
• Organizational and time management skills
• Good analytical, numerical and reasoning skills.
• Good understanding of Anti-money laundering is a plus.
• Knowledge of investors' FATCA and CRS requirement is a plus.

Academy & Experience:

• 6 - 9 years relevant financial services experience in a Transfer Agency or Investor Services domain.
• Knowledge of Hedge fund Transfer Agency is required.
• Prior experience of handling direct investor / client communication will be preferred.

Candidate must have a university degree (accounting, business, mathematics, finance or economics)