Job Description

Roles and Responsibility
Job Summary

• The role will be required to implement and contribute to the development of Internal Communication and Staff Engagement responsibilities

Strategy

• Support the design and execution of the communications strategy, content development for campaigns and events.

Business

• Support the Head of Internal Comms in implementing the Bank\xe2\x80\x99s communication strategy in India
• Design communication on sustainability initiatives and staff engagement events anchored by Corporate Affairs, Brand & Marketing (CABM)
• Execute and drive content development that engages employee segments and leads to measurable action
• Conceptualise and organise town halls and other bank-wide employee engagement programmes
• Responsible for the development, distribution and maintenance of the India Newsletter, internal broadcasts, and the India Homepage on the Bridge
• Effective use of Group-wide communications channels such as Poppulo, SC MediaSpace, and the Bridge
• Work with stakeholders across the business / functions to develop internal communications campaigns that support the Bank\xe2\x80\x99s strategy and business objectives and help to embed our brand and values
• Write and deliver high quality internal & external communications content and ensure we are telling more effective \xe2\x80\x98stories\xe2\x80\x99 about the Bank as we engage staff
• Support the Bank\xe2\x80\x99s agenda through focussing on our staff and clients, supporting the execution of the strategy and culture change, and showcasing \xe2\x80\x98human stories\xe2\x80\x99
• Develop content / campaigns around the Bank\xe2\x80\x99s Sustainability, D&I and Employer Brand agenda
• Review and upload media monitoring services on a daily basis
• Ensures that internal communication is consistent and in alignment to Bank\xe2\x80\x99s strategic intent and ensure no breach of guidelines
• Measures effectiveness of Internal Communications strategy at a country level
• Regular co-ordination with the Communications team in the Group / Region for country opportunities in Regional / Group newsletters

Processes

• Continuously enhance the mechanism for planning, execution, evaluation and best practice sharing
• Ensure consistent and high-quality delivery of internal and external communications outcomes
• Completing relevant internal reports with high quality and on-time; and continuously building digital communication expertise

Risk Management

• Work closely with the Internal Comms & External Comms Lead and coordinate in the management of signification reputational risk

Governance

• Managing internal and external communications resources within budget

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the community engagement to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Key stakeholders

• Internal: India CEO\xe2\x80\x99s office; Country Management Team (CMT) and their offices; Group, Regional and Country Corporate Affairs, Brand & Marketing (CABM); Leadership Effectiveness / Organisational Development Teams (HR); Peers across the business and functions
• External: Media; Vendors and suppliers

Other Responsibilities

• Collaborating and coordinating with Regional and Group CABM team on relevant internal and corporate external communications initiatives
• Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies

Our Ideal Candidate

• 6-8 years of experience in communications practice
• Proven track record in managing communications (preferably in banking sector), including managing reputational risk, building profile for the organization and senior executives, and consistently delivering high quality outcomes for communications initiatives
• Bachelor\xe2\x80\x99s / Master\xe2\x80\x99s Degree in a communication or business-related discipline
• Proficient in MS Office skills - PowerPoint, Excel, Word
• Knowledge of Photoshop, Canva and other design tools is preferred
• Knowledge of platforms such as Poppulo is preferred

Role Specific Technical Competencies

• Effective Communication Advanced
• Organisational Communication
• Written Communication
• Strong track record of leading communications for at least 6-8 years in an organization, preferably in the banking sector
• Excellent written and oral communications abilities
• Strong media relationship and reputational risk management skills
• Strategic communications planning skills
• Excellent inter-personal and presentational skills

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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