Job Description

Job Reference
* JR00107934



Job Summary
* Assistant Manager - Debt Management Services - Cards


Job Purpose
\xe2\x80\x9cThis position is open with Bajaj Finance ltd.\xe2\x80\x9d


Job Duties & Key Responsibilities
* Duties and Responsibilities - \xe2\x80\xa2 Responsible for Field Debt Collection of Credit Card in the respective location. \xe2\x80\xa2 Personal Visit to high POS and Critical customers. \xe2\x80\xa2 Identifying the Collection Agencies in the respective Location for Capacity building. \xe2\x80\xa2 Managing Agencies and Collection Executives of Agency. \xe2\x80\xa2 Ensuring timely allocation in automated or manual environment. \xe2\x80\xa2 Delivery of Critical Collection Performance metrics in the location for Cards. \xe2\x80\xa2 Ensuring legal guidelines are complied for entire collection structure in letter and sprits. \xe2\x80\xa2 Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. \xe2\x80\xa2 Ensure adherence to the Code of Conduct. \xe2\x80\xa2 Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. \xe2\x80\xa2 Handle customer issues escalations. \xe2\x80\xa2 Ensuring documented feedback and action taken on all cases in soft buckets. \xe2\x80\xa2 Ensuring adequate \xe2\x80\x9cFeet on Street\xe2\x80\x9d availability bucket-wise / segment-wise. \xe2\x80\xa2 Report for support on mechanism for legal / police issues. \xe2\x80\xa2 Ensuring audit queries are complied with ensuring corrective and preventive action. \xe2\x80\xa2 Manage productivity by fixing productivity parameters for Agencies / collection executives monitoring performance against set parameters like DRR and weekly milestones and daily review of agency field executives and agency in the location.




Required Qualifications and Experience
* \xe2\x80\xa2 Demonstrated success & achievement orientation. \xe2\x80\xa2 Good communication skills. \xe2\x80\xa2 Negotiation Skills \xe2\x80\xa2 Strong bias for action & driving results in a high performance environment. \xe2\x80\xa2 Demonstrated ability to lead from the front. \xe2\x80\xa2 Good Interpersonal skills. \xe2\x80\xa2 Working knowledge of computers.