Job Description

Job Reference

• JR00099068

Job Summary

• Assistant Manager - Debt Management Services - Cards

Job Purpose

"This position is open with Bajaj Finance ltd."

Job Duties & Key Responsibilities

• Duties and Responsibilities - . Responsible for Field Debt Collection of Credit Card in the respective location. . Personal Visit to high POS and Critical customers. . Identifying the Collection Agencies in the respective Location for Capacity building. . Managing Agencies and Collection Executives of Agency. . Ensuring timely allocation in automated or manual environment. . Delivery of Critical Collection Performance metrics in the location for Cards. . Ensuring legal guidelines are complied for entire collection structure in letter and sprits. . Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. . Ensure adherence to the Code of Conduct. . Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. . Handle customer issues escalations. . Ensuring documented feedback and action taken on all cases in soft buckets. . Ensuring adequate "Feet on Street" availability bucket-wise / segment-wise. . Report for support on mechanism for legal / police issues. . Ensuring audit queries are complied with

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ensuring corrective and preventive action. . Manage productivity by fixing productivity parameters for Agencies / collection executives monitoring performance against set parameters like DRR and weekly milestones and daily review of agency field executives and agency in the location.

Required Qualifications and Experience

• . Demonstrated success & achievement orientation.

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• Good communication skills.

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• Negotiation Skills

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• Strong bias for action & driving results in a high performance environment.

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• Demonstrated ability to lead from the front.

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• Good Interpersonal skills.

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• Working knowledge of computers.