Key Responsibilities . Customer Relationship Management o Ensure that customer queries on invoices are resolved in a timely manner o Ensure visits to GCS / MNC / Key account clients are conducted to follow up on outstanding payments and develop strong business relationships . Internal Stakeholder Management o Monitor the credit limits & periods for all customers and keep the respective managers informed of the same o Ensure that the credit terms being offered by sales team to the customers are aligned to company policies o Track customer defaults and liaise with the legal team to initiate legal proceedings . Team Management o Effectively manage a team of Credit Control and Collections executives. Prioritise and delegate work tasks amongst the team o Encourage inter-department collaboration to bring about efficiencies in the collections process
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