Job Description

Assistant Manager \xe2\x80\x93 CNGCS-Global Network Operations

From 3 to 8 year(s) of experience
9 Not Disclosed by Recruiter


Pune




or

Roles and Responsibilities DCS Support and Service Desk team provide operational support and provision services for customer to deliver
DCS product & services.
Including but not limited to, CUCM 10.x,11.x,12.x or Latest Version, IPT Troubleshooting, VCS, Cisco CMS, Polycom
RMX, MS Teams, endpoint viz CTS, EX, MX, SX, C Series, Polycom. Strong hands-on experience on carrier/service
provider network with thorough knowledge of routing protocols & QoS. Polycom Certification having benefit.
Through knowledge of IPT Telephony Troubleshooting and Provisioning (Change Management), Jabber (MAC,
Android, desktop), IP Phone.
CLCOR 350-801 certification & Cisco Collaboration Automation
Major activities:
Proactive monitoring of Customer solutions related to DCS product.
Proactive/Reactive fault management for VC / TP / IPT / CMS and WebEx based conference call support.
Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner
Vendor/OEM Support escalation and ticket handling
Working with NOC for day-to-day Operation & troubleshooting.
Managing & maintaining Cisco Unified Call Manager 10.x and 9.x, Unity Connection 10.x and
9.x and UCCX 10.x and 9.x.
Understanding for Voice Gateways protocol H.323 and MGCP.
Configuration and Installation of Cisco IP Phones.
Configuring skills has supervisors or Agents in UCCX and associating to respective teams.
Configuring MAC and Users in Quality Management administrator tool for recording call.
Associating MAC and User device profile in user Application (MonRec, RMCM and Vista Point)
Creating Extension Mobility, Device profile & End user profiles.
Handling IP Telephony basic Issues/Service Calls raised by Customer.
Handling User MACD Unity requests and incidents (Moves, Addition, Creation, Deletion) on
CUCM and Unity
Configuring UDP, RDP and End user Profiles for users.
Configuring CSF, JABBER Client, IVR options and voice mail.
Bulk Administration tool BAT for IP Phones, Soft Phones and User Profiles.
Configuring User features Such as Speed dial, Call Forwarding, Call Pickup, Hunt group etc.
II) Person Specification:
a) Essential Qualifications &
Certifications:

Bachelor\'s Degree in Electrical, Electronics, Telecommunications
CCNA Collaboration Certification or CLCOR 350-801 certification
Cisco IPT, Cisco, and Polycom Video Endpoint Troubleshooting Level 2,
Protocol SIP, H.323, CUCM CDR analysis

b) Requisite Skills:
5 to 8 years telecommunications industry experience
Excellent verbal and written communication abilities.
Proficient in VC / TP / CMS and WebEx, CTS, EX, MX, SX, C Series, Polycom, and others Video endpoint
troubleshooting.
Proficiency in IP Telephone, PSTN, SIP, H.323 troubleshooting.
Managing & maintaining Cisco Unified Call Manager 11.x and 12.x, Unity Connection 10.x and 9.x.

Understanding for Voice Gateways protocol H.323 and MGCP.
Configuration and Installation of Cisco IP Phones.
Configuring skills has supervisors or Agents in UCCX and associating to respective teams.
Configuring MAC and Users in Quality Management administrator tool for recording call.
Associating MAC and User device profile in user Application (MonRec, RMCM and Vista Point)
Creating Extension Mobility, Device profile & End user profiles.
Handling IP Telephony basic Issues/Service Calls raised by Customer.
Handling User MACD Unity requests and incidents (Moves, Addition, Creation, Deletion) on CUCM and Unity
Configuring UDP, RDP and End user Profiles for users.
Configuring CSF, JABBER Client, IVR options and voice mail.
Bulk Administration tool BAT for IP Phones, Soft Phones and User Profiles.
Configuring User features Such as Speed dial, Call Forwarding, Call Pickup, Hunt group etc.,
Ability to demonstrate basis IP Switching and Routing knowledge
Strong understanding of MPLS and carrier backbone technologies with routing QoS
Ability to demonstrate excellent fault diagnosis and best practice troubleshooting concepts
Fluent English
Work effectively under pressure
Aptitude for learning, ability to quickly grasp new and leading-edge technologies.
Effective participation and departmental representation in engineering and product roadmap
enhancement
Rigorous attention to detail, enforcing and working within change control procedures.
Teamwork and team building attributes
Travel to Different city whenever require.
Analysing VoIP issues using Wire shark tools.

Role:IT Network - Other Salary: Not Disclosed by Recruiter Industry:Telecom / ISP Department:Engineering - Hardware & Networks Role Category:IT Network Employment Type:Full Time, Permanent

Key Skills
NetworkingNetwork OperationsService DeskOperational Support
Education UG:Any Graduate

Company Profile

SKILLVENTORY
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Recruiter Name:saumya.joshi@skillventory.com Contact Company:SKILLVENTORY Telephone:+91-XXXXXXXXXX