Job Description

About _VOIS

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group\'s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About _VOIS India

In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

What will you do?

Manage allocated workload within Project Delivery and Build team

• Responsible for ensuring that all project information held within standard tracking tools and reports is of high quality and up-to-date
• Initiate project delivery in-line with Project Delivery Management guidelines
• Plan and manage agreed dates for project delivery within customer expectations
• Manage any escalations through the team manager
• Plan and manage workload against team priorities

Provide technical implementation management in GDC Data Centers for nominated projects

• Manage purchasing of the planned hardware and software components and ensure their availability in time according with scheduled implementation
• Plan and coordinate the installation of server, storage, LAN components, security components, databases, middleware systems and other system components according to required technical standards for implementation and operation
• Ensure implementation of all configuration data in configuration management data base during set-up phase of a new service our customers
• Ensure implementation of all deliveries against appropriate change control process
• Plan and co-ordinate implementation and configuration of all backup and restore tool parameters and processes for our customers as directed by the GDC service catalogue
• Responsible for ensuring all quality controls are met for implementation of IT infrastructure considering any local variations

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What will you do?

Provide Project Management resource to support specific Service Delivery objectives

• Responsibility for the technical implementation of key internal deliveries as allocated by the Project Delivery Management Lead
• Provide full Project Management for allocated deliveries with complex objectives requiring a higher level of control
• Ensure project delivery in accordance with standard PRINCE2 project management framework, thereby including project structures, controls and governance, change management, risk management and stakeholder communications as appropriate
• Control implementation of parameters and functions in service monitoring and workflow tools based on SLA requirements provided by Service Level Management (Customer Management)

Operational Readiness and Acceptance (ORA)

• Responsibility for gaining the approval for Operational QA (involves close collaboration with VT-IS Operations Unit and OPCOs based support functions)
• Responsibility for delivery to GDC Operations Unit
• Alignment of deployments to delivery standards

Regular review of VT-IS processes in relation to Project Delivery Management

• Provide review and feedback of all internal process that affects delivery against strategic objectives
• Take ownership for process improvement where necessary and ensure rollout across affected GDC teams

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Core competencies, knowledge and experience

• Strong IT delivery management background with specific experience in infrastructure implementation
• Strong capabilities and experience in coordinating role
• Strong communication and interpersonal skills, able to deal with customers and internal teams to deliver results
• In-depth knowledge of IT and Data Centre process standards including knowledge of ITIL Service Management practices
• IT service provisioning in the telecommunication industry
• Well developed technical knowledge across a broad range of IT topics
• International experience and background in service- and project- management in a complex business environment essential as well as ability to work across an international and distributed team
• Fluency in English

_VOIS Equal Opportunity Employer Commitment

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees\' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone