Job Description

What you\'ll do

Key accountabilities & responsibilities: Manage allocated workload within Project Delivery and Build team

• Responsible for ensuring that all project information held within standard tracking tools and reports is of high quality and up-to-date
• Initiate project delivery in-line with Project Delivery Management guidelines
• Plan and manage agreed dates for project delivery within customer expectations
• Manage any escalations through the team manager
• Plan and manage workload against team priorities

Provide technical implementation management in GDC Data Centers for nominated projects

• Manage purchasing of the planned hardware and software components and ensure their availability in time according with scheduled implementation
• Plan and coordinate the installation of server, storage, LAN components, security components, databases, middleware systems and other system components according to required technical standards for implementation and operation
• Ensure implementation of all configuration data in configuration management data base during set-up phase of a new service our customers
• Ensure implementation of all deliveries against appropriate change control process
• Plan and co-ordinate implementation and configuration of all backup and restore tool parameters and processes for our customers as directed by the GDC service catalogue
• Responsible for ensuring all quality controls are met for implementation of IT infrastructure considering any local variations

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What you\xe2\x80\x99ll do

Provide Project Management resource to support specific Service Delivery objectives

• Responsibility for the technical implementation of key internal deliveries as allocated by the Project Delivery Management Lead
• Provide full Project Management for allocated deliveries with complex objectives requiring a higher level of control
• Ensure project delivery in accordance with standard PRINCE2 project management framework, thereby including project structures, controls and governance, change management, risk management and stakeholder communications as appropriate
• Control implementation of parameters and functions in service monitoring and workflow tools based on SLA requirements provided by Service Level Management (Customer Management)

Operational Readiness and Acceptance (ORA)

• Responsibility for gaining the approval for Operational QA (involves close collaboration with VT-IS Operations Unit and OPCOs based support functions)
• Responsibility for delivery to GDC Operations Unit
• Alignment of deployments to delivery standards

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Who you are

• Strong IT delivery management background with specific experience in infrastructure implementation
• Strong capabilities and experience in coordinating role
• Strong communication and interpersonal skills, able to deal with customers and internal teams to deliver results
• In-depth knowledge of IT and Data Centre process standards including knowledge of ITIL Service Management practices
• IT service provisioning in the telecommunication industry
• Well developed technical knowledge across a broad range of IT topics
• International experience and background in service- and project- management in a complex business environment essential as well as ability to work across an international and distributed team
• Fluency in English

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