Job Description

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Assistant Food and Beverages Manager

Work Dynamics

What this job involves:

Navigating through the gruelling demands of dining operations

Must be a team player and work with other members of the team to meet all key performance indicators as set out in the management contract.

Operational Requirements:

• To hire all necessary personnel required to perform catering services
• Work towards providing Food & beverage services to cater to specific needs of Shell users as per their food preferences.
• Maintains food availability during food service hours
• Make sure the facility, equipment and all tangibles are maintained in a hygienic way and required inventory.
• Ensure and plan procure and manages Emergency Living supplies.
• Develop SOW and performance standards for vendors as per shell standards are met
• Ensure all audit requirements related to caf\xc3\xa9 operations as per shell guidelines are adhered
• Coordinate with client in terms of menu changes from time to time
• Coordinate for all caf\xc3\xa9 vendor related invoice and payment requirements

Safety:

• Ensure all vendor Meet all safety requirements of Shell.
• Aid and work with the EHS Team to provide the necessary trainings.
• Ensure all equipment\xe2\x80\x99s, and tangibles are safe for use by the vendors
• Ensure proper signage and warning is put up as per Shell safety standards.
• Responsible for behavioural conformance of safety and food hygiene of the staff.
• Ensure that all PPE required are in use and adhered to by the team.

Customer services:

• Hire and ensure an Asst manager / Cafeteria supervisor to be available to resolve any issues.
• Conduct monthly audit and execute the Shell agreed service delivery plan in the event of any incident.
• Ensure all the cafe staff neatly dressed in uniforms and courteous to all Shell users.
• Ensure to address any issues and 100 % closure and satisfaction of OVSC calls.
• Conduct Quarterly Vendor Kitchen Audits

Compliance:

• Ensure all staff are immunized and licensed to work in cafe.
• Ensure that the business is licensed by all relevant government bodies.
• Be auditable to customer agreed Business continuity plan.
• Report compliance excursion immediately.
• Comply with all employment regulations including work hours.

Hygiene:

• Responsible for passing all internal and government health audits.
• Premises within the operation area must be maintained clean and neat at all times with no visible dirt.
• All floors must be dry and no stale water anywhere in the premises

Equipment:

• Responsible for maintaining the Shell provided equipment\xe2\x80\x99s
• Staff must be trained before using any equipment.
• Responsible for complete inventory and maintaining records.

Process:

• Responsible to own a regular audit process.
• Shell agreed escalation, emergency and incident process to be adhered.
• Responsible for carrying out customer satisfaction survey and close the gap if any.

Pantry and Vending Services:

• Ensure vending services are available as agreed with Shell at BA cafes / pantry
• Restock of all pantry consumables and meeting support for Remote Sites.

Vending Services:

• Provide vending services at all Shell locations.
• Attain the highest possible commission while retaining the high customer satisfaction, maintain high level of services, offer the best possible retail cost.
• Furnish and maintain all vending machines directly or through vendors.
• Remove all expired vending products prior to expiry date as per Shell standards.
• Provide financial and operating reports on cafe management

Free Drinks Program:

• Responsible to provide drinks/beverage products agreed with Shell. Shell will give due consideration to alternate products if any of the product category is not available in the market or discontinued.
• Responsible to provide installation and repair services and will provide a regular maintenance services through the authorised vendor.
• Perform regular quality control audit on the products.

Convenience Stores:

• Responsible to provide convenience store service to all Shell employees, visitors and all contract employees.
• Ensure the store is adequately staffed.
• Work with Shell will provide space, basic fit up and utilities for the operation of the store.
• Ensure the business is licensed and all personnel are immunized to work in the store.
• Comply with all employment regulations as per government regulations.

Procurement:

• Ensure monthly/adhoc purchase requests are scrutinized and Approvals obtained.
• To ensure monthly invoices are submitted to commercial team as per agreed timelines.

KEY PERFORMANCE MEASURES \xe2\x80\xa2 Refer for Key Performance Measures as mentioned below

• HSE Plan implementation: Demonstrate HSE leadership in driving plan, initiatives & action with visible outcomes
• \'Goal Zero\'- Incident prevention (No Fatalities / LSR violations. Demonstrate proactive approach on prevention of Incident, Cross-Site learning and sharing & Strong HSE Culture
• Control of Sub-contract HSE & Statutory regulation compliance adherence at all times
• Service quality & change/project management: Innovative delivery of value for SHELL through process implementation (MBI), Quality management and Projects with mini score card, etc.,
• Work scheduling, execution and administration: Delivery 99% of reactive work completion within the OLA timelines
• Completion of agreed contract management actions and review/update of the site risk assessment & controls: Review and update Hazard and Effects register
• Cost Management and Efficiency Analysis: Execution of plan to realize mitigation of cost impacts. Analysis of monthly and YTD spend with remedial action where needed

Opportunity targeting & implementation: Realize Radical proactive cost restructuring, Proactive targeting of savings opportunities

Sound like you? To apply, you need to be:

COMPETENCIES

• Contract Administration.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Demonstrated experience on service improvement initiatives
• Knowledge of HSSE requirements
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Knowledge on reporting requirements for the related activities
• Experience is handling caf\xc3\xa9 operations for IT industry
• Proactive customer approach to improve the cafeteria services

What you can expect from us

You\xe2\x80\x99ll join an entrepreneurial, inclusive culture. One where we succeed together \xe2\x80\x93 across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep your ambitions in sight and imagine where JLL can take you.

Apply Today!

Location:

\xe2\x80\x93Chennai, TN

If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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