Bachelor\'s degree in a relevant field (Computer Science, Information Technology, Business, etc.) or equivalent experience
Certified in Dynamics 365 CRM administration and configuration (e.g., Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate).
Certified: Dynamics BC, NAV or F&O ERP systems
Proven experience as a Dynamics 365 CRM Administrator or similar role.
Strong understanding of CRM concepts, customization, configuration, and security management.
Proficiency in creating custom workflows, plugins, and reports within Dynamics 365 CRM.
Experience with CRM integrations and data migration processes.
Excellent problem-solving skills and attention to detail.
Effective communication and interpersonal abilities.
In depth knowledge of relational databases
Expert Excel skills
Duties
Takes direction from CRM Administrator in Vancouver, WA
Administer, configure, and customize Dynamics 365 CRM to meet the company\'s specific business requirements.
Collaborate with cross-functional teams to gather and analyze business needs, translating them into CRM solutions.
Create and maintain custom entities, fields, workflows, and plugins to automate and optimize business processes.
Integrate CRM with other systems, such as ERP software, for seamless data flow.
Provide end-user support, training, and guidance to ensure effective utilization of the CRM system.
Monitor and troubleshoot system issues, ensuring data integrity and system stability.
Stay updated with the latest Dynamics 365 CRM features, updates, and best practices.
Generate reports and dashboards to provide insights into customer interactions and sales performance.