Job Description

Job Purpose

• Ensure operations are running in a streamlined fashion in the assigned area leading to best customer experience
  

• Supervise the documentation and maintenance of records as per organizational process.
• Perform adequacy checks on the customer information & information provided pertaining to loan proposal.
• Supervise the repayment acceptance from customers as per guidelines downloaded by the company and RBI
• Ensure periodic MIS generation related to the status of accounts / borrowers.
• Manage the disbursal process of mortgage business loan files across branches and assume responsibility for branch operation compliance.
• Co-ordinate with internal stakeholders (credit, collections and branch operations units) to ensure optimal communication and focus between sales and operations and within operations.
• Work cross functionally with internal partners to develop technological solutions and to adapt and deploy new technologies to drive efficiency, correct deficiencies, and build greater consistency in processes
• Introduce and implement the best practices for business operations across the assigned area, continually improving operational systems, processes and policies in support of the organization’s mission
• Oversee branches administration activities in the assigned area including coordination with IT, infrastructure, security, secured stationary (operations).
• Ensure process level compliance through accurate document collection from customers and adherence to NHB/RBI regulations around KYC, AML, operational risk, customer service, etc. for branch operations
• Ensure consistency with main operations center policies, procedures and workflow, while maintaining market specific practices necessary for competitive edge.
• Facilitate best practice for customer centricity and take initiative for better customer feedback
• Manage all types of audit at branch level and ensure nil observation for their respective areas