Job Description

At Synopsys, we\'re at the heart of the innovations that change the way we work and play. Self-driving cars. Artificial Intelligence. The cloud. 5G. The Internet of Things. These breakthroughs are ushering in the Era of Smart Everything. And we\'re powering it all with the world\'s most advanced technologies for chip design and software security. If you share our passion for innovation, we want to meet you. Synopsys Software Integrity Group is the trusted standard for companies that have a zero-tolerance policy for software failures. Our Software Security and Quality business is all about building secure software-faster. That starts with our static analysis, software composition analysis, and dynamic analysis. So, our customers can build security and quality into the DNA of their code at any stage of the software development lifecycle and across the supply chain. All while minimizing risks and maximizing speed of application development. We seek a Senior Applications Engineer in Bangalore, India to join our Product Support team : Every software company has bugs in their code. We help those companies find the defects that cause their products to fail! Our products involve highly-sophisticated, cutting-edge software algorithms to detect critical defects and security vulnerabilities in source code. Therefore, our technical support issues can be highly complex --- solving them requires intelligence, insight, and true technical expertise. We are searching to find smart, motivated Senior Applications Engineer with C/C++, C#, and/or Java programming experience. We want to hire people who are eager to help the best engineers from the world\'s top companies (our customers) solve complex problems in their source code and development environments. If you have this programming knowledge and a passion for helping engineers find solutions for software quality and security needs, then Synopsys is the right place for you. The Applications Engineer will be responsible for resolving customer problems. In this role, you will work closely with other members of technical support staff to provide high-quality support to our customers Responsibilities: The Senior Applications Engineer, as part of our Technical Support Team, will be responsible for resolving tier-1 and tier-2 customer problems. In this role, you will work closely with Synopsys developers and existing technical support staff to provide high-quality support to our customers. Tasks essential to this position include: Be the Single Point of Contact for many of our strategic customers. You will be the customers trusted advisor and advocate, understand the customer\'s environment and business goals and work closely with the account team when needed Provide email and online-meeting-based technical support to customers of our products Work with existing global teams and developers to provide resolution to customer issues. Research and respond to customer requests and provide detailed explanations to address questions and concerns from some of the world\'s brightest developers and software architects. Support the product release process of new versions Create knowledge items for recurring issues Ensure customer satisfaction with well-written responses, resolution to each case, and escalation to support management when needed Reproduce customer-reported issues for product engineering team Must be able to work off-hour or on-call shifts on an as-needed basis Key Qualifications Bachelor\'s degree or equivalent in a software or engineering discipline Preferred Experience Typically requires at least 8 + years of work experience in Technical supportor development. C/C++/C# or Java programming experience. Ability to read and debug one or more of the following languages C/C++, C#, Objective C, Java Experience with three or more of the following: Docker container-based applications Web application servers, particularly Tomcat Databases, SQL Open Source Software Jenkins, TeamCity, or other CI tools Good written and verbal communication skills: The ability to ask questions, parse answers for facts and effectively provide next steps and action plans Experience with variety of industry hardware platforms and operating systems (Linux/Unix, Windows, etc.). Strong knowledge and background in Tomcat administration and troubleshooting, including clustering Experience working with CRM tools such as Salesforce and JIRA. Static analysis product using experience, such as Coverity will be an added advantage. Visual Studio/GCC or Eclipse/Android Studio using experience. Excellent customer service skills with the ability to gracefully handle difficult and complex situations. Creative, innovative, and analytical thinking is strongly desired Understanding of network basics and troubleshooting Ability to multi-task, demonstrate leadership and collaborate effectively Prior experience supporting enterprise class customers with mission critical technologies Ability to troubleshoot technical problems and demonstrate resourcefulness in obtaining necessary diagnostic information Ability to quickly assimilate complex problems and develop a resolution strategy Experience in multiple compiler environments Extensive technical expertise the ability to solve problems and determine the root cause of issues Ability to use and train others on the use of development tools, software, and advanced troubleshooting procedures. Must be able to tailor content to meet the needs of the client. Ability to use development tools, software, and advanced troubleshooting procedures. Must be able to tailor content to meet the needs of the client - experience with Salesforce.com a plus Enjoy fast-paced, energetic environment. Entrepreneurial and results-oriented with a strong work ethic Ability to handle multiple client support issues Smart, creative, energetic, conscientious, and enthusiastic personal Team player with a customer-focused attitude Job Category Hire Type Engineering Employee Country India Skills Customer-focused Service Customer Support Analytical Skills Java Root Cause Technical Support Computer Science C# C/C++ Linux Tomcat Troubleshooting

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