Job Description

Work Model: Hybrid Description Join GlobalLogic, to be a valid part of the team working on a huge software project for the world-class company providing M2M / IoT 4G/5G modules e.g. to the automotive, healthcare and logistics industries. Through our engagement, we contribute to our customer in developing the end-user modules\' firmware, implementing new features, maintaining compatibility with the newest telecommunication and industry standards, as well as performing analysis and estimations of the customer requirements. Requirements . B.E/B.Tech/MCA/M.S in computer Science or related field . Minimum 4+ years industry experience in a technical support/consulting role, preferably in a high- tech setting . Excellent communication skills, both written and verbal . Ability to systematically and effectively troubleshoot problems while ensuring customer satisfaction within stated service level goals . Experience with SQL and Relational Databases (post-gres, MySql or Oracle). Snowflake experience is a plus . Expertise with creating dashboards and relevant alerts using monitoring tools (AlertManager/Grafana) . Experience with ingesting data in to monitoring tools(Prometheus) is a plus . Special consideration given for experience with PowerBI or alternative (tableau etc) . Research, reproduce and lead support case resolution efforts for product and technical issues Preferences SQL ,java, linux , unix Job Responsibilities . Troubleshoot, analyze, replicate, regress and resolve complex field software problems reported by client or Account Managers. . Reproduce technical issues and work with Engineers to resolve them, by either establishing a workaround or a solution. . Interface with other technical support personnel, engineering and product management located around the world to escalate and resolve critical platform issues. . Prioritize customer issues and company projects effectively, communicating priorities and plans to management. . Maintain excellent relationships with Adobe internal and external customers by applying superb customer service and technical skills. . Coordinate, respond, assign, track and follow-up on product problems reported by internal or external clients. . Support Adobe\'s Advertising Cloud search product during the launch of new clients. . Manage simultaneous projects of varying s & durations . Build and maintain monitoring and data analytics tools and dashboards We Offer Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

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