Job Description

Job Family Descriptor Responsible for entire product life cycle management - development and management of products as per new product/service requirement and enhancement of existing products and features. Also responsible for augmentation of networ

Job Family Descriptor Responsible for entire product life cycle management - development and management of products as per new product/service requirement and enhancement of existing products and features. Also responsible for augmentation of network capacity to meet growing customer needs, new technology introduction, or increasing operational efficiencies, with the objective of ensuring increase in product and service profitability, revenue and market competitiveness and developing and delivering effective multi product solutions to meet customer requirements. Drive PandL management through product strategy development and manage a group of products within a technology area across multiple regions. Works with the sales team on market strategy, pricing and positioning of the product. Engage and partner with technology providers to recruit new features or new product. Assess performance of product/service portfolio against annual operating plan and discuss achievement of targets with Sales. Broad outline of the Role Responsible for 1-2 products within overall product portfolio and drive product lifecycle management for these products. Participate and sometimes lead in all development and management, sales support and enablement discussions with Sales, Customers, Engineering, Operations, Technology and Service Development team. Operational role, responsible for setting objectives and delivering results that have a significant impact on the product Identifies problems, Conducts detailed analysis and provides updates, develop and/or modifies processes related to products lifecycle management without the benefit of defined procedures. Might lead/ mentor small teams for small projects. Work-group/team focus. Education :Graduate in Engineering Experience: 4-8 years in product management, telecommunication operations and/or engineering Purpose - Broad objective of the role The main task for this position is for the operational support of pre-production and production systems for SIM/USIM and embedded SIM remote management applications deployed in India. Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team Size and Scope of Role - Other parameters Minimum qualification & experience Education: Master of Science/Computers (preferred) or Bachelor degree 8 to 10 Years Other knowledge/skills Possess self-initiative and able to work independently and collaboratively with people at various levels Strong analytical and problem-solving skills English speaking Key Responsibilities KEY RESPONSIBILITIES Activities relative to support, maintenance and deployment of applications Providing technical support to external clients Raising and maintaining record of ongoing and closed incidents Follow-up with trouble tickets resolution internally and externally with customers. Diagnose, troubleshoot and identify solutions to resolve application related issues Maintaining and updating technical documents and procedures Provisioning of profiles and SIM/eSIM data into existing applications Implement and enforce GSMA SAS security policies Technical Competencies Possessing knowledge of operating systems (Windows, Linux etc), telecommunication, applications and software, network connectivity and database (MySQL, PostgresSQL, etc) Experience in supporting applications such as HTML/Java Good knowledge of object-oriented programming language (e.g. Java), proficiency in scripting (bash, python) 2-3 years of technical support or relevant experience in the area of software application support or development Knowledge / Skills Communication Skills