Job Description

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What you'll do

An incumbent will support end-users in the functionality of Gateway applications and its components

What you'll do

• Provide timely operational support for production Gateway applications, including being part of an after-hours on-call support roster
• Manage, triage, prioritize, investigate, and solve Gateway application related requests and incidents escalated from the Technical Helpdesk, ITOC or customers
• Work with internal Development teams when incidents or problems require configuration or code changes for resolution
• Understand application support requirements in regard to development, acceptance testing, and change management
• Create and maintain appropriate documentation where required

What qualifications will you need to be successful?

• Confident with Linux/Unix and the using the CLI; searching and editing files (vi/emacs), scripting/regex skills a bonus
• Good SQL skills, comfortable writing queries
• Skilled in analyzing, researching, understanding and resolving complex issues
• Experience in understanding bespoke applications in complex environments to resolve technical issues/problems
• Experience in performing changes to Production environments
• Provide timely operational support for specific applications, including rostered after-hours on-call support for production systems
• Familiar with ITIL methodology - particularly around Incident, Problem and Change Management
• Demonstrating a genuine commitment to continuous improvement
• Previous Operational support roles, a plus
• Experience with Elastic search, Splunk, AWS, & PCI environment will be an advantage

Knowledge and Experience:

• Strong communication skills; both written and oral
• Ability to communicate effectively at all levels, working with and across multiple teams and geographies
• A high degree of self-motivation and be comfortable with working independently
• Desire to learn new technologies and concepts along with the ability to learn quickly; able to come up to speed quickly with in-house applications
• Be driven and motivated to success; proactive by nature
• Strong problem analysis and resolution skills
• A team player, who understands patience, determination, and persistence are the key ingredients to getting the job done
• Proven technical and analytical skills plus ability to influence internal stakeholders
• Proven ability to quickly and confidently build relationships and maintain effective working relationships with both internal and external parties
• Experience in the Payments industry (or other real-time/mission critical industry), a plus

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.