Our story At Alight, we believe a company\xe2\x80\x99s success starts with its people. It\xe2\x80\x99s why we\xe2\x80\x99re so driven to connect passion with purpose. Our team\xe2\x80\x99s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team. Because transformation takes a workforce. Learn more at careers.alight.com. RESPONSIBILITIES Functions:

• Support, providing in-house technical support for hrX Core.
  • Analysing, prioritizing, and resolving faults to resolution.
  • Resolve tickets according to SLAs and escalation procedures.
  • Manage new / patch application deployments.
• Diagnose and resolve software application issues accordingly to available procedures and methodology.
• 24/5 support for existing customers following the defined process and timelines.
• Capacity to understand / analyse a problem and propose resolutions paths.
• Capacity to interpret application/database logs/traces to resolve issues.
• Manage proper documentation for defined processes/guidelines and troubleshooting steps.
• Proactively keep the team informed about latest technology trends.
• Collaboration with cross functional teams including developers, system administrators, and business analysts.

Business related Skills:

• Good infrastructure administration skills integrating networking, systems & monitoring solutions, coupled with software & general IT maintenance skills.
• Proven capability of supporting software and application technical problems.
• Adherence to organizational policies and procedures regarding data security and privacy.
• Preferred skills:
  • SQL experience
  • Windows / Linux experience
  • Azure cloud experience
  • Web scripting
  • Database scripting
  • Knowledge of any programming language (preferably Python).
  • Familiarity with application monitoring tools (viz: NewRelic).

Personal skills:

• Solid verbal and written communication skills in English
• Accurate in terms of quality and respect of deadlines.
• Ability to organize work and priorities to meet deadlines with limited supervision.
• Strong analytical, problem solving and organizational skills.
• Be proactive, dynamic, and flexible.
• Strong interpersonal skills and ability to work collaboratively in a team environment.
• Willingness to learn and adapt to new technologies and software applications.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight\xe2\x80\x99s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight believes diversity should be visible, valued, and sustained throughout the organization. And we\xe2\x80\x99re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. Diversity Policy Statement Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management\'s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management\'s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate\xe2\x80\x99s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits
DISCLAIMER:
Nothing in this job description restricts management\'s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .