Must demonstrate the ability to be versatile in their communication style, allowing them to adapt to a style that will allow them to effectively influence the customer in a consultative manner.
Jointly agree with channel manager and Bakery channel head that strategy is implemented and regularly evolved to suit the needs of the customer base. Identify key customers within their areas and propose plan to introduce new products and increase size of business with them.
Increase the distribution coverage by opening new accounts and evaluating their potential. Is responsible for the achievement of category wise budgeted volumes and value ensuring Iffco is recognized at being leaders in our industry for customer service, by effectively driving follow-up of complaints, orders and all tasks that relate to customer satisfaction. Ensuring debtor days are kept within the set KPI\'s.
Ensuring a clear plan is communicated to collections team, so this is not a barrier to further sales.
Building relationship with customers that are based on consultative approach and ensure we are seen as a strategic partner, rather than a transactional vendor. SKU retention on a monthly basis, through adding value with exceptional customer service.
Roles & Responsibilities
Customer Strategy and Business Plan
Executes the Channel / customer business plan for his/her area.
Build and maintain business relationship with customer\'s decision makers . Ensure orders are communicated to sales coordinators accurately and on time.
Working in closely with food service development team to introduce new products / new applications with customers
Guides and leads team of sales representative to open new customers
Route planning for sales representatives.
Ensuring account receivables are collected on time.
Be aware of customers financial health to prevent bad debts.
Working with sales representatives to collect overdue amounts.D5
Working closely with sales coordinators to ensure high customer service levels.
Promptly address customer complaints
Ensuring products are sold according to price lists. Negotiation
Advisory role to channel manager for rates negotiations and terms of trade, ensuring strategies always focus on adding value not just reducing price. Monitors Customer Performance by tracking customer contribution.
Plays active ambassador role
Acts as active ambassador of IFFCO at the customer and of the customer at IFFCO
KPIs
Customer happiness index
Additional customers
Revenue growth year on year.
Work experience requirement
1 to 3 years\' experience in similar role in the UAE, with Bakery management experience is essential.
3 to 5 years\' experience in FMCG, preferably dealing with Bakery sales and bakery ingredient is desirable.
Qualification
Bachelor degree in business or management related field is essential.
Technical bakery certification is desirable.
CompetenciesFood Technology and TrendsCommunicating effectivelySelf and Team ManagementPlanning & Decision MakingCustomer CentricityOwnership & Result OrientationQuality ManagementBakery Equipment ManagementProduct DemonstrationPastry Process & TechniquesBusiness Unit: Pristine India (PIPL)Business Group: Pristine India (PIPL)