Job Description

WHAT YOU'LL DO

Coordinates and executes regional training programs and training events for AP Consulting teams. Also works closely with global, regional and local Learning and Development teams. You will partner with training program content owners and learning journey owners while managing the training operations independently.
Manage logistics and operations of training programs and learning journey activities, including but not limited to:

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  Manage training schedules
  Manage training registrations and invitations.
  Track attendance and facilitate postponement / cancellation process through both live interactions and e-communications
  Source and secure training locations, venues (hotels, restaurants, other venues) and social events for scheduled program
  Coordinate other logistics for programs, e.g. research for airfare and develop airfare guideline, coordinate ground transportation
  Provide on-site support including on-site logistics and play the role as a program host, with potential to host training opening and closing sessions (Up to 20% travel within Asia is expected, depends on the candidate location)
  Manage external training vendors, including scheduling, logistics, billing and invoicing. Build a good relationship with internal trainers and external training vendors.
  Maintain online training database to reflect the updated training information and attendance tracking
  Manage post-program feedback process including executing surveys, develop feedback summary reports and manage communications with internal and external trainers
  Develop annual budgets for responsible training programs and track actual spending
  Maintain the filing system for training materials and documents
  Negotiate with vendors to secure cost- effective services
  Be a thought partner to the broader team on opportunities to improve operation effectiveness and efficiency; also contribute to opportunities to improve training programs overall
  Help develop the regional training community, answer requests for information & materials and coordinate regular meetings and conference calls
  Manage special projects relating to operations which may involve collaborations with Learning & Development network, People Team and other BST / Consulting Teams.
  Perform additional administrative duties as needed

YOU'RE GOOD AT

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  Displaying service-oriented mentality and responding to customer’s needs with a sense of urgency
• Taking on new challenges willingly by keeping a strong growth mindset
• Anticipating, identifying, analyzing and solving problems
• Taking initiatives and strong ownership
• Organization and time management skills
• Attention to detail and accuracy
• Written and verbal communication skills
• Interpersonal skills with good presence
• Working in team, displaying a high level of motivation and enthusiasm for tasks
• Working independently and effectively in a virtual team environment, partnering across functions, geographies, cultures and staff levels within BCG
• Handling situations with poise, understanding and tact
• Performing successfully in a fast-paced, intellectually intense, service-oriented and deadline driven environment, and to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG’s values and culture
• Picking up new IT system and digital tools (e.g. Egnyte, One Drive Slack, Trello, Zoom, etc.)

YOU BRING (EXPERIENCE & QUALIFICATIONS)

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      BA/BS degree required. Strong computer skills with an advanced working knowledge of Excel, Outlook, Word and PowerPoint.
    • 5-6 yrs of experience in learning & development / HR operations or event management
    • Strong passion for learning & development
    • Good experience in a Windows environment
    • Advanced skills in Microsoft Excel, PowerPoint and Outlook
    • Familiarity with standard business filing procedures and systems
    • Fast learner to pick up new IT system and digital tools (e.g. Egnyte, Slack, Trello, Zoom, etc.)
    • Good presence with confidence and strong verbal & written communication skills

YOU'LL WORK WITH

BCG’s HR team works to attract, develop, excite, deploy, and retain the best people in the market. Those in human resources jobs manage the life cycle of all BCG employees—from hiring top talent and developing their skills to rewarding their contributions and supporting career progression and mobility.