Job Description

Role Responsibilities

• To monitor the day-to-day processing & customer service activities related to CPC with the primary purpose of meeting service standards.

To resolve customer queries/complaints, service-related issues.
To ensure compliance of all internal procedures, operational controls and regulatory requirements.
To ensure strict compliance of internal procedures in line with the standards laid down as per DOI.

RESPONSIBILITIES*
Key responsibilities

• To provide Trade related Services to Customers and to meet turnaround times as per the Service Level Agreement & productivity standards

• Responsible for monitoring operational & customer service-related activities of the CPC.

• Ensure preparation of Returns (Group and Regulatory) and submission of the same within agreed time schedules.

• Monitoring, timely reporting to Manager, and taking corrective action of irregular items to facilitate early resolution.

• Comply with internal operating procedures & Key Control Standards

• To ensure speedy resolution of customer queries & complaints, in accordance with laid down procedures & Quality standards

• Perform relief function for Officer, Customer Service / Assistant Manager as per requirements.

• Assist Managers/ Assistant Managers in monitoring all transactions to ensure obligations/payments duly met.

• Ensure compliance of all policies and procedures issued in relation to money laundering prevention.

• Ensure strict compliance of Group Sanctions Procedures.

• Ensure strict implementation of Group Policies on KYC, Group Code of Conduct

• Ensure timely archival of documents and ensure maintenance of records as per the Group policy.

• Ensure no operating losses.

• Escalate issues on timely basis to Unit Managers.

• To act in complete compliance with the Bank\xe2\x80\x99s Data confidentiality policy at all times which also governs sending of data to external parties over email.

• To assist Unit Head, Trade services in completion of any projects as assigned from time to time.

Healthy and Safety

• Responsible for the health and safety aspects at the workplace.

• Take reasonable care for the health and safety of co-workers and those who may be affected by own actions or omissions;

• Co-operate with Management to support and promote Health and safety in the workplace;

• Ensure that team members are adequately trained and supervised to perform their tasks in a safe manner.

• Ensure that own actions do not put others at risk;

• Work in a healthy and safe manner;

• Encourage others to work in a healthy and safe manner;

• Report all accidents and incidents; and

• Bring to the attention of the management any hazard in the workplace

Contributes to

• Achievement of maximum productivity of the team

• Maintenance of the bank\xe2\x80\x99s reputation as an expert Trade services/ bank

• Achievement of the overall division\xe2\x80\x99s productivity goals

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

QUALIFICATIONS*
TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS

• Graduate / Post Graduate

Our Ideal Candidate

• Trade Products knowledge
• Client Management skill
• Inter-personal skill
• Problem Solving
• Stakeholder management

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

\xc2\xb7 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

\xc2\xb7 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

\xc2\xb7 Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

\xc2\xb7 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

\xc2\xb7 Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

\xc2\xb7 Flexible working options based around home and office locations, with flexible working patterns

\xc2\xb7 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

\xc2\xb7 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

\xc2\xb7 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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