Job Description

JOB DESCRIPTION Job Purpose ICE Operations offers market knowledge, technical expertise, customer service, and innovative tools to support our global functions. Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently. ICE Trade Operations provides first-line, 24/7 support for customers who use our proprietary trading systems and platforms. As the primary touchpoint for customers, we ensure they can quickly and efficiently execute the trades essential to their business. The Trade Operations Analyst is the front line for our trading platform customers. The Trade Operations Analyst is well-versed in our products, markets, and operations, and is pivotal to ICE\'s commitment to strong customer service, integrity, and transparency in the financial marketplaces. Responsibilities Support orderly trading and operations of short-term European physical gas markets Managing the correct and timely administration of transactions in an automated system. Monitoring of the conduct of market parties with respect to the exchange market rules. Adhere to critical nomination timelines to ensure transmission system operators schedule and adjust pipeline flow to align with demand Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues Monitor the health and usage of our systems, escalating recurring or high-priority issues Provision access to tools and applications necessary for customers to connect with ICE Produce operational reports to provide metrics and tracking of queries Knowledge and Experience College degree or equivalent work experience in a customer-focused environment Knowledge of commodity markets, financial trading, or energy is a plus Outstanding problem-solving and analytical skills, attention to detail, and ability to multitask Strong communication skills with ability to speak English Team player, with commitment to service to our customers and their needs Working knowledge of computers, including Microsoft Office applications and operating systems Schedule This role offers work from home flexibility of up to 2days per week . This role supports our global customers 24x7 - rotating shifts are required Ability to work varying shifts, including nights and weekends

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