Job Description

Manages standard portfolio of customers with regards to receivables, collections, order review\release & Dispute Management
Willing to work in US shift (06:00 PM to 3:00 AM Shift).
Assess credit risk, establish and approve credit limits for new customers. Releasing credit holds as and when required, after a proper analysis of the past due status of the customer/s. Prepare financial analysis and credit file to manager for approval.
Provides financial order management support to Supply Chain and Sales and Marketing personnel to control credit exposure, effect timely payment, and minimize risk of customer disputes.
Submits invoices on customer portals in a timely manner to ensure timely cash inflow.
Conducts collection calls, resolve billing issues, investigate returns & credit issues.
Works towards resolving customer EDI issues and aims to get maximum customers on board EDI.
Liaises with plants/warehouses, salespersons, plant finance team, customer support team, project managers and others in the organization to resolve disputes/customer claims on unpaid invoices
Performing account reconciliation & Negotiate with customer on disputes for resolution and documents root cause
Identifies patterns and gets to the root of issues causing delinquencies and leads resolution of identified issues to improve customer experience and ultimately department past due metrics
Participates in process improvement projects
Communicates effectively with external and internal stakeholders
Understands the entire order to cash value stream and applies the knowledge to achieve results
Documents new and existing processes. Updates documents as soon as improvements are made
Markets, trains, counsels, advises, and communicates credit department policies and procedures to company personnel
Provides customer service and develops relationships with internal/external customers and suppliers
Maintains accurate credit & collection files. Maintain electronic collection notes for each customer account.
Maintains accurate customer information for billing purposes in accounts receivable and ERP System.
Abide by Audit requirements and Rules and Regulations as and when laid by the company, government regulators and agencies at all times

Qualifications

Bachelors Degree Required (Business, Finance, Commerce) 2-5 years Business to Business Credit/Collection Experience Effectively securing prompt payment from customers while employing commercial sensitivity, business acumen, and good judgment Effective business writing and professional communication skills Experience utilizing Oracle 11i/R12, MFGPro ERP Experience utilizing SAP Experience utilizing Microsoft Office Suite, Internet, and related computer skills Demonstrated Effective Customer Service Skills Demonstrated Effective Negotiation Skills Work independently, decisively and timely Adapts to change, plans and prioritizes as required Willing to work US Shift hours (6:00 PM to 3:00AM IST) What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Finance/Accounting
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No