Responsibilities
Business
Leads a team of Operations Officers (including recruiting, motivating and coaching employees to deliver goals) .Strong individual engagement with team members . Effective delegation capabilities which ensures development of subordinates. Effectively manage PIPs of underperformers. Effectively manage team to control attrition to minimum level.
Processes
Identifies opportunities for process improvements and remove process "bottle necks". Assess process health (through key metrics) & identify broken processes that requires redesign. Uses customer/stakeholders feedback to continuously re- engineer processes. Successfully implements best practices into own team and migrate them to other teams/ units. Uses customer feedback to continuously re-engineer processes using digitization and straight through process approach. Work with multiple teams ( Technology and Operations) to arrive at the end state process.
Risk Management
Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key elements of operational risk management Proactively identifies, assesses and mitigates risk issues. Establishes a clear, well tested continuity plan. Manages process requirements of risk mgmt. framework. Ensures appropriate follow through of audit findings
Regulatory & Business Conduct
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